CRISTIANA BRANCO MENDES
MOUNTAINSIDE,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Service-driven Body Shop Manager bringing 6 years of effective leadership, fostering team productivity, organizational profitability and operational efficiency. Works productively with vendors and insurance agencies to drive cost-saving initiatives. Effective at engaging and communicating at all levels of clientele and business to support sustainability and long-term customer retention.
Overview
17
17
years of professional experience
Work History
Auto Body Shop Manager
Branco's Autobody
04.2017 - 09.2022
- Manage vendor relationships to verify that vehicles are repaired in accordance with damage appraisals and ensure all repairs are properly documented in accordance to company standards
- Review and submit proposals to/from vendors to ensure the timely turnaround of damaged vehicles in the most cost-effective manner
- Ensure fleet inventory based on service and rental projections for various time frames and forecast how many vehicles will be completed by fleet maintenance for rental needs.
- Reduced average repair time with thorough monitoring of workflow and technician performance.
- Increased overall profitability through effective cost control measures, such as managing inventory and reducing waste materials.
- Coordinated and supervised 15 shop and field service technicians and assigned tasks and work orders.
Supply Chain Administrative Assistant /Human Resources Assistant
AVIS BUDGET GROUP
09.2007 - 04.2017
- Maintains daily attendance records along with equipment track records
- Handles incoming phone calls and promptly forwards them to the appropriate person
- Manages purchases and direct vendor relations
- Organization staff by establishing interviewing programs counseling managers on candidates
- Schedules and coordinates meetings, interviews, appointments, travel and lodging arrangements(domestic and international)
- Processes monthly expense reports
- Creates new computerized reports for 32 locations
- Opens, sorts, and distributes open correspondences, including faxes and email
- Prepares invoices, reports, letters, and other documents using Microsoft Excel spreadsheets
- Prepares employees for assignments by establishing and conducting orientation and training programs
- Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; maintaining records
- Establishing and maintaining productive relationships with warranty representatives and manufactures
- Adp payroll
- Human resource functions including: Preparing and posting job advertisements, screening applications, arranging interviews, participating in selection process, and administering pre-employment tests as required
- Providing general administrative support such as preparing correspondence, forms and reports, arranging meetings, composing regular correspondence, processing confidential reports and documents, filing electronic and hard copy, tracking deadlines, and taking down minutes as needed
- Preparing source documentation needed for new hires, or effective changes in pay, status, or benefits
- Prepares employees for assignments by establishing and conducting orientation and training programs
- TML information services ,CSH (comprehensive health services), AISS (back ground screenings)
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Teller/Head Teller
VALLEY NATIONAL BANK
09.2005 - 07.2007
- Monitored performance of tellers to ensure polices and producers were being followed
- Scheduled specific job duties
- Resolved overages /shortages
- Prepared and received cash shipments and balanced vault
- Executed services for customers includes ordering bank cards and checks.
- Enhanced customer satisfaction by providing efficient and accurate transaction services.
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
- Collaborated with branch management to develop strategies for reaching sales targets and improving overall performance.
Education
Candidate for Associates Degree -
UNION COUNTY COLLEGE
Union, NJ05.2010
Cosmetology Diploma -
ROBERT FIANCE
Perth Amboy, NJ01.2013
Skills
- Knowledgeable of banking laws and regulations, bank policies and producers including BSA
- Computer: MS Word, MS Excel, MS PowerPoint, MS Outlook, Blue Zone, ADP
- Language: Oral fluency in Portuguese/Spanish, employment laws, wage structure, benefits administration
- Shop Maintenance
- Safety Compliance
Summary Of Qualification
- Over seven years of account and client management experience
- Training new employees policies and procedures and benefits
- Strong team oriented leadership through proven track record in management role
- Company appraisals for the past 3 years averaged at 4.5 out of a 5
- Manage reports for over 2600 cars daily
- Human resource management
- Performs under pressure in a fast-paced environment
- Won 4 recognition awards for living the values, customer service
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Auto Body Shop Manager
Branco's Autobody
04.2017 - 09.2022
Supply Chain Administrative Assistant /Human Resources Assistant
AVIS BUDGET GROUP
09.2007 - 04.2017
Teller/Head Teller
VALLEY NATIONAL BANK
09.2005 - 07.2007
Candidate for Associates Degree -
UNION COUNTY COLLEGE
Cosmetology Diploma -
ROBERT FIANCE
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