Cristiana Martinez
Midlothian,TX
Summary
Experienced Crew Trainer with 3 years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures.
Overview
2
2
years of professional experience
Work History
Crew Member Trainer
Jersey Mikes
10.2022 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Crew Member
Showbiz Cinemas
02.2022 - 01.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
Cashier
Taco Casa
05.2021 - 09.2021
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Used POS system to enter orders, process payments and issue receipts.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Accurately operated cash register to process customer payments.
Education
High School Diploma -
Midlothian Heritage High School
Midlothian, TX05.2023
Skills
- Workplace Safety
- Surface Work
- Loss Prevention Strategies
- Rewards Programs
- Product Knowledge
- Food Assembly
- Safe Work Practices
- POS System Instruction
- Safe Food Handling
Timeline
Crew Member Trainer
Jersey Mikes
10.2022 - Current
Crew Member
Showbiz Cinemas
02.2022 - 01.2023
Cashier
Taco Casa
05.2021 - 09.2021
High School Diploma -
Midlothian Heritage High School
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