Summary
Overview
Work History
Education
Skills
Certification
Key Qualifications
Languages
Timeline
Generic
Cristiana Pereira

Cristiana Pereira

Summary

Looking for a position that will benefit from my experience with customers, to improve customer satisfaction and business performance. Competent and diligent professional, offering over 10 years of experience across food & Beverage industry.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Waitress

Mario's Early Toast
02.2022 - Current
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Waitress

Sienna Restaurant
09.2020 - 04.2021
  • Greeted all customers pleasantly and took food and drink orders.
  • Monitored stock of all beverages and associated garnishes.
  • Assisted in performing opening and closing shift duties as a server.
  • Ensured that food served was fresh and at proper temperatures.
  • Discussed alternative selections with the chef for guests with food allergies or gluten-free requests.

Waitress Trainer

Left Bank Brasserie/ LB steak house
03.2017 - 08.2020
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation. (Covid19)
  • Arranged each place setting attractively and verified all items were clean and free from water spots, chips and fingerprints.
  • Designed custom private function and banquet packages to accommodate groups of up to [50], including business dinners, sales presentations, club meetings, weddings and charity events.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Met or exceeded sales targets on a consistent basis with proactive promotional strategies and dessert mentions and beverage up sales.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.

Server / Bartender

Scratch Restaurant
08.2015 - 05.2017
  • Ensured compliance to all recipes and mixing directions, prepared cocktails as per product directions.
  • Monitored stock of all beverages and associated garnishes.
  • Made drinks for all servers and handled the cash register.

Server/ Cashier/ Host

Amici's East Coast Pizzeria
01.2013 - 08.2015
  • First restaurant job where I started my career in the food industry.

Education

General Education -

Foothill College
Los Altos, CA
06.2017

High School Diploma -

Escola De Cabanelas
06.2012

Skills

  • Multitasking
  • Problem Solving
  • Interpersonal Skills
  • Ability to Work for Long Hours
  • Food Handler Card
  • Trilingual in Spanish, English and Portuguese
  • Sales expertise
  • Hospitality service expertise

Certification

  • California Food Handlers card
  • Alcohol ServSafe Card
  • Aloha and Micros POS systems

Key Qualifications

  • Multitasking - I am able to serve more than one customer at a time and handle multiple tasks.
  • Good Judgment - problem solving and interpersonal skills.
  • Fully trilingual in Spanish, English and Portuguese.
  • Easy to work with, always try to help others as much as possible.
  • Efficient and ponctual.

Languages

English
Professional Working
Spanish
Professional Working
Portuguese
Professional Working

Timeline

Waitress

Mario's Early Toast
02.2022 - Current

Waitress

Sienna Restaurant
09.2020 - 04.2021

Waitress Trainer

Left Bank Brasserie/ LB steak house
03.2017 - 08.2020

Server / Bartender

Scratch Restaurant
08.2015 - 05.2017

Server/ Cashier/ Host

Amici's East Coast Pizzeria
01.2013 - 08.2015

General Education -

Foothill College

High School Diploma -

Escola De Cabanelas

Similar Profiles

CREATE PROFILE