CRISTIAN JUAREZ
Vallejo,CA
Summary
Delivers prompt, friendly service and prepares and presents food and drinks to uncompromisingly meet company standards. Communicates, leads and directs bar staff on all levels of service and efficiently handles and corrects customer complaints to help operation run efficiently. Supervises multiple aspects of supplying, running and operating bar to provides positive customer experiences.
Overview
2
2
years of professional experience
Work History
Bartender Shift Manager
Wipeout Bar And Grill
03.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Set up bar for operation, obtained cash bank, and stocked service bar.
Server
Wipeout Bar And Grill
03.2022 - 03.2023
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Gallatin Senior High School
Gallatin, TN02.2017
Skills
- Payment Processing
- Responsible Alcohol Service
- Menu Memorization
- Beverage Preparation
- Cash Register Operation
- Customer Service
- Food Service
- Money Handling
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Bartender Shift Manager
Wipeout Bar And Grill
03.2023 - Current
Server
Wipeout Bar And Grill
03.2022 - 03.2023
High School Diploma -
Gallatin Senior High School
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