Cristiane Benante
Palm Harbor,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in car insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Receptionist
Wax and Spa by Claudia
2023.08 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
CSR II/ Blended Agent Car Insurance Call Center
Permanent General Assurance Corp
2005.07 - 2022.04
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Professional Teller
Bank of America
2004.05 - 2005.07
- Delivered outstanding service under pressure while maintaining composure during busy periods or challenging situations.
- Maintained a balanced cash drawer, ensuring accuracy in daily transactions and reconciliations.
- Demonstrated adaptability through effective communication with diverse clientele from various backgrounds.
- Contributed to branch growth by cross-selling bank products and services to clients.
- Conducted thorough research for client inquiries, delivering accurate information in a timely manner.
- Promoted a secure banking environment by strictly following security protocols and reporting suspicious activity.
Education
Bachelor - Language Interpretation And Translation
Universidade Do Sagrado Coracao
Bauru, Sao Paulo, BrazilSkills
- Organization skills
- Time Management
- Telephone skills
- Multilingual Abilities
- Customer/Client relations
- Attention to Detail
- Problem-Solving
- Punctual and Reliable
- Call Answering and Routing
- Payment Processing
- Courteous and Professional
- Report Preparation
Certification
- Licensed Property and Casualty - 2007 - 2022
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Receptionist
Wax and Spa by Claudia
2023.08 - Current
CSR II/ Blended Agent Car Insurance Call Center
Permanent General Assurance Corp
2005.07 - 2022.04
Professional Teller
Bank of America
2004.05 - 2005.07
Bachelor - Language Interpretation And Translation
Universidade Do Sagrado Coracao
- Licensed Property and Casualty - 2007 - 2022
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