Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cristian E. Giraldo

Elizabeth

Summary

Results-driven proficient in retail products. Specialized in increasing sales and maximizing team success. Talented motivator and leader with a decisive, hardworking and resourceful approach. Adept at building and leading successful sales teams. Versed in retail industry practices, needs and customer service. Offering 10+ years of relecant experience in the field.

Overview

12
12
years of professional experience

Work History

Claims Adjuster

Progressive Insurance
11.2023 - Current
  • Conducted thorough investigations of claims, gathering evidence and analyzing relevant documentation.
  • Clear and full understanding of our total loss processes. My teams total loss captain. #1 in the state in 2024 in our March Madness contest, (with only four months of experience in the role at the time).
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents.
  • Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
  • Demonstrated a proactive approach in assisting team members when needed. Displayed initiative by providing assistance to my team without prompt.

General Sales Manager

Fortunoff BYS
12.2019 - Current
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Upheld company policies and implemented standards fairly.
  • Maintained extensive knowledge of company products and services.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Exceeded regional annual sales target by 80%.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Supervised sales team of 10 people, stepping in to support employees and deliver smooth sales processes for clients.
  • Held weekly meetings with supervisors, and sales associates to identify techniques to overcome sales obstacles.
  • Brought in more than $ 1,000,000 in sales in less than 6 months.

RCS / Vault & Field Supervisor

ABM Aviation
03.2016 - 12.2019
  • Reported bi-hourly counts from all lots (7) to Port Authority Landside duty manager, manually adjusted any discrepancies with manual counts from field supervisors to automated counter.
  • Efficiently delegated customer service guidelines from port authority to traffic attendants and cashiers.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors.
  • Complied with security and internal control procedures and policies and conducted mandatory training to educate staff on new and existing processes.
  • Performed vault, alarm, and door duties to facilitate opening and closing of operations.

Operations Supervisor

Staples
01.2015 - 03.2016
  • Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Monitored supply chain and managed logistics functions for the store.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored over 20 employees' day-to-day activities and made plans to rectify issues resulting in increased productivity.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Trained and guided team members to maintain high productivity and performance metrics.

Merchandising Specialist / Lead

Best Buy
09.2012 - 01.2015
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained compliance with company policies, objectives and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.

Education

High School Diploma -

William F Halsey Jr. Leadership Academy
Elizabeth, NJ
09.2013

Skills

  • Team Development
  • Sales Planning and Implementation
  • Sales Presentation
  • Sales Leadership
  • Verbal and Written Communication
  • Coaching and Training
  • Field Support
  • Claims pro/pd suite

Languages

Spanish
Native or Bilingual

Timeline

Claims Adjuster

Progressive Insurance
11.2023 - Current

General Sales Manager

Fortunoff BYS
12.2019 - Current

RCS / Vault & Field Supervisor

ABM Aviation
03.2016 - 12.2019

Operations Supervisor

Staples
01.2015 - 03.2016

Merchandising Specialist / Lead

Best Buy
09.2012 - 01.2015

High School Diploma -

William F Halsey Jr. Leadership Academy

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Cristian E. Giraldo