Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Cristian H Rico Ruiz

New York,New York

Summary

Dynamic Airport Customer Service Agent with expertise in boarding coordination and conflict resolution, honed at Aeromexico. Proven ability to enhance customer experiences through effective communication and compliance with airline policies. Recognized for efficiently managing passenger inquiries and ensuring smooth check-in processes, contributing to a positive travel experience.

Overview

11
11
years of professional experience

Work History

Airport Customer Service Agent

Aeromexico
New York, New York
04.2025 - Current
  • Assisted passengers with check-in processes and baggage handling.
  • Resolved customer inquiries and complaints efficiently and professionally.
  • Coordinated boarding procedures to ensure timely departures.

Server

Bluestone Lane Coffee
New York, NY
03.2023 - 06.2025
  • Worked with the POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Server

Le Pain Quotidian
New York, New York
06.2022 - 07.2024
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Barista

Le Pain Quotidian
New York, New York
06.2021 - 06.2022
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Airport Customer Service Agent

Avianca Airlines
BOGOTA, Colombia
05.2014 - 07.2019
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
  • Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
  • Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.

Education

BBA - Business Administration And Management

Unitec, Corporate University
Bogota, Colombia
04-2014

Associate of Science - Tourism

SENA
Bogota, Colombia
12-2008

Skills

  • Hospitality service expertise
  • Boarding coordination
  • Airline policy compliance
  • Customer relationship management
  • Conflict resolution
  • Effective communication
  • Airline policies
  • Airport security awareness
  • Gate assignment coordination
  • Boarding process efficiency

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

Airport Customer Service Agent

Aeromexico
04.2025 - Current

Server

Bluestone Lane Coffee
03.2023 - 06.2025

Server

Le Pain Quotidian
06.2022 - 07.2024

Barista

Le Pain Quotidian
06.2021 - 06.2022

Airport Customer Service Agent

Avianca Airlines
05.2014 - 07.2019

BBA - Business Administration And Management

Unitec, Corporate University

Associate of Science - Tourism

SENA

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Cristian H Rico Ruiz
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