Cristian Javier Ortega Polanco
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Cook
Caesars Harveys Lake Tahoe (Sage Room)
06.2023 - 09.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction, and repeat business.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Communicated closely with servers to fully understand special orders for customers.
Cook
Bally's Lake Tahoe
05.2023 - 09.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
Customer Service Representative
Trueshore
11.2022 - 05.2023
- Handled Patient inquiries and suggestions courteously and professionally.
- Assist patients with all their medical needs until we find the right solution for them
Housekeeper
Mastercorp
05.2022 - 09.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Customer Service Representative
Teleperformance
10.2020 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Skills
- Hot and Cold Foods
- Chef Assistance
- Computer skills
- Team Work
- Leadership
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cook
Caesars Harveys Lake Tahoe (Sage Room)
06.2023 - 09.2023
Cook
Bally's Lake Tahoe
05.2023 - 09.2023
Customer Service Representative
Trueshore
11.2022 - 05.2023
Housekeeper
Mastercorp
05.2022 - 09.2022
Customer Service Representative
Teleperformance
10.2020 - 04.2022
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