Cristian Mateo Manjarrez
San Jose,CA
Summary
Hospitality & Events professional based out of the San Francisco Bay Area. Account / Vendor Management, Event Manager & organizer, with a foundational background in Guest Experience, hospitality and facilities management. I have managed accounts for corporate facilities for both Fortune 500 companies as well as Start-Ups, events for professional sports in the NHL, AHL, and IFL as well as WWE and Bellator. I have also planned & executed events for multiple Billboard Top 100 musicians, some of the best names in Comedy, and for some of the largest corporations in the world. A diverse record of a variety of corporate accounts and professional events organized & executed.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hospitality Account Coordinator
City Flavor
San Francisco Bay Area, CA
01.2025 - Current
- Manage and oversee culinary program operations under our regional accounts in the Bay Area
- Deliver tailored experiences to my main client (Tesla - all major NorCal sites) in regards to culinary offerings to their employees at all central facilities
- Understand and deploy a library of over 150 local vendors of various cuisine types from all over the world and offer onsite support wherever needed at contracted facilities or for private events & caterings
- Troubleshoot and/or directly support our clients & vendors as they navigate our proprietary softwares which include vendor portals (shifts, sales tracking, measurable performance etc.) and our own extension of Square POS systems (Kyoo, acquired by our company)
- Provided excellent customer service by responding to inquiries regarding transactions, program information, or feedback & suggestions in a timely manner.
- Plan and produce events, activations, and promotions specific to our program, special requests from clients, and holidays or related themes and directly oversee the success of the food program at said buildouts
- Constantly audit vendor performance and work with each vendor on ways to improve to drive maximum revenue to the program - presentation, level of service, product offerings & pricing, equipment compliance etc.
Event Manager
San Jose Sharks
San Jose, CA
08.2023 - Current
- Act as the primary point of contact for any shows, tours, sporting events, corporate, or private clients assigned to me at both SAP Center at San Jose and Tech CU Arena.
- See an event through the entire life cycle, from early planning stages to day of event and the event's departure (load-out).
- Draw various venue configurations and floor plans on AutoCAD to accurately reflect the client's event goals related to scaling, sales potential and spacing.
- Gather all expenses related to an event and submit them for settlement and fulfillment.
- Create detailed memorandums and timelines for the execution of each event for all internal stakeholders to reference.
- Manage on-site logistics during events, such as the event buildout, audio and visual equipment setup, power needs, catering needs, back of house/dressing rooms, receiving of major rental items, and breakdown.
- Act as a liaison between clients and vendors throughout the duration of an event.
- Evaluate event performance metrics against established goals and objectives.
- Ensure compliance with applicable laws and regulations related to event planning and operations.
- Effective and timely communication with both internal and external stakeholders as it related to the event.
- Resolve any issues that arise during the course of an event in a timely manner.
- Develop relationships with vendors to facilitate quality service at competitive rates while maintaining financial responsibility within budgets.
Guest Experience Coordinator
San Jose Sharks
San Jose, CA
09.2021 - 08.2023
- Worked collaboratively on the SAP Center Guest Experience management team to coordinate large, medium and small-scale events, ranging from professional sports to live entertainment.
- Acted as the point of contact/liaison for vendors & partners pertaining to event and building equipment.
- Assisted in overseeing the Guest Experience staff of approx 150 employees, including hiring, scheduling, and training.
- Worked during events to resolve guest concerns out of the scope of frontline employees, and handled all matters pertaining to VIP and high-profile guests.
- Assisted in managing staff during events to ensure proper setup, safety protocols, fan conduct, and cleanliness standards were maintained.
- Developed and implemented strategies for enhancing the guest experience at events.
- Ensured maximum client satisfaction by providing an exceptional, personalized service and creating memorable experiences.
- Conducted reviews of event activities and prepared reports on results.
Team Member
Whole Foods
Sunnyvale, CA
10.2020 - 08.2021
- Provided customer service to shoppers, assisting with check-out, item location, and online order fulfillment
- Carried out inventory checks, order preparation, and packaging.
Education
Bachelor of Science in Business Administration - Business Management - Entrepreneurship
San Jose State University
05.2022
Associate's Degree for Transfer in Business Administration -
Foothill College
06.2020
Skills
- Experience in leadership and operational management roles
- Experience in event management, venue operations, and hospitality servicing both FOH and BOH needs
- Fluent in English and Spanish
- Proficient in Microsoft applications including Outlook, Teams, SharePoint, Excel, and Word
- Proficient in key venue software tools such as AutoCAD, TM1 and Momentus Elite
- College student-athlete background with a strong foundation in teamwork and team building
Certification
- IAVM's Venue Management School 2024 - Year 1 of 2 completed
References
References available upon request.
Timeline
Hospitality Account Coordinator
City Flavor
01.2025 - Current
Event Manager
San Jose Sharks
08.2023 - Current
Guest Experience Coordinator
San Jose Sharks
09.2021 - 08.2023
Team Member
Whole Foods
10.2020 - 08.2021
Bachelor of Science in Business Administration - Business Management - Entrepreneurship
San Jose State University
Associate's Degree for Transfer in Business Administration -
Foothill College