CRISTIANN BAUTISTA
Las Vegas
Summary
Dedicated and driven, eager to utilize skills to contribute to the achievement of the company's goals. With a knack for creative problem-solving, thrives in challenging positions where knowledge can be applied effectively. Strong communication skills enable connecting with and serving the people engaged with.
Overview
10
10
years of professional experience
Work History
UPS Premier Healthcare Recovery Advocate
UPS (United Parcel Service)
10.2021 - 04.2024
- Meets established individual and team performance targets including recovery, resolution, productivity, and quality standards
- Contacts package operations when situations require recovery of at-risk packages, transit intervention or when procedure dictates help needed as per our shipper’s request to avoid dissatisfaction
- Protects UPS from service failures through advocating for Shippers and Recipients
- Maintains excellent quality by handling core UPS Premier incident volume as required
Store Manager
Big5 Sporting Goods
02.2019 - 08.2022
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Interviewed and hired prospective employees according to team needs
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly
Lead Supervisor
AMAZON
10.2016 - 06.2020
- Ensure program service level agreements and operation standard are met or exceeded, inclusive of staffing levels, email response times, and overall customer satisfaction.
- Plan and develop employee work schedules, coordinating break coverage ensuring the best use of resources.
- Manage performance by establishing clear expectations, evaluating performance against goals, and correcting performance as needed.
Head Pharmacy Technician
Red Rock pharmacy
04.2014 - 07.2016
- Specialized on Preparing compounding medications
- Receiving and confirming prescription order
- Managing inventory and performing organization tasks
Education
Associates - Pharmacology Pharmacy Technician
Kaplan College at Las Vegas
10.2017
Bachelor - Hotel Restaurant Management
University of The Philippines At Philippines
02-2013
Skills
- Bilingual (Tagalog and English)
- Great Customer service skills
- Excellent communication skills
- Professionalism
- Analytical
- Problem solving skill
- Creating suspension from tablets
- Preparing Oral syringes
- Staff Development
- Operations Management
- Performance Management
- Staff Management
- Resource Coordination
- Team Collaboration
- Problem Solving
- Recovery Planning
- Computer Literacy
- Active Listening
- Team Leadership
- Staff Training
- Customer Service Management
Timeline
UPS Premier Healthcare Recovery Advocate
UPS (United Parcel Service)
10.2021 - 04.2024
Store Manager
Big5 Sporting Goods
02.2019 - 08.2022
Lead Supervisor
AMAZON
10.2016 - 06.2020
Head Pharmacy Technician
Red Rock pharmacy
04.2014 - 07.2016
Associates - Pharmacology Pharmacy Technician
Kaplan College at Las Vegas
Bachelor - Hotel Restaurant Management
University of The Philippines At Philippines
Similar Profiles
RAUL CRUZ IIIRAUL CRUZ III
On Road Supervisor at UPS – United Parcel ServiceOn Road Supervisor at UPS – United Parcel Service
Bandula RatnayakeBandula Ratnayake
Country Manager at UPS - United Parcel Service Inc.Country Manager at UPS - United Parcel Service Inc.
Ashley TonerAshley Toner
Warehouse Assistant at UPS United Parcel Service CompanyWarehouse Assistant at UPS United Parcel Service Company
VIBHORE CHAUBEYVIBHORE CHAUBEY
Serialization Functional Consultant at UPS (United Parcel Service)Serialization Functional Consultant at UPS (United Parcel Service)
Ariana CoomerAriana Coomer
Barista at Jamba JuiceBarista at Jamba Juice