
Knowledgeable and dedicated customer service professional with extensive experience in broadband industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Responsible for installation of video, internet, telephony, and Xfinity Home services.
Perform troubleshooting from tap to customer equipment including running drops, verify bonding , swapping of customer premise equipment and provide customer education of all lines of business.
Responsible for installation and servicing of video, internet, and telephony services.
Responsible for managing material warehouse in the Fall River office.
Responsible for staging all customer premise equipment.
Responsible for recording, editing, and directing of television programs for cablecast on local community channels and The Portuguese Channel in New Bedford, Massachusetts.
Work alone and in team setting
Excellent customer relations
Work under minimal supervision
Take pride and ownership of work