Cristiano Ciriaco Cordeiro
Los Angeles,CA
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Ivanhoe restaurant and bar
Los Angeles, CA
01.2023 - 08.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
Sales Manager
Gelato-go
Los Angeles, CA
05.2022 - 04.2023
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
Server
Chao Krung Restaurant
Los Angeles, CA
08.2021 - 05.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
Server
Uncles Vitto Pizza
San Francisco, CA
08.2018 - 12.2019
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
Manager
Minas Brazilian Restaurant & Cacha
San Francisco, CA
05.2015 - 06.2018
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
High School Diploma -
Paulo Decourt
Sao Paulo07-2001
West Coast EMT
Skills
- Customer service skills
- Assessing customer needs
- Adhering to quality standards
- Evaluating customer satisfaction
- Making adjustments or corrections
- Service orientation
- Opportunities to serve patrons
- Assisting other employees
Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- ServSafe Food Handler's Certification
- CPR/AED Certification
- EMT
Languages
English
Professional
Spanish
Professional
Portuguese
Professional
Timeline
Manager
Ivanhoe restaurant and bar
01.2023 - 08.2024
Sales Manager
Gelato-go
05.2022 - 04.2023
Server
Chao Krung Restaurant
08.2021 - 05.2022
Server
Uncles Vitto Pizza
08.2018 - 12.2019
Manager
Minas Brazilian Restaurant & Cacha
05.2015 - 06.2018
- Basic Life Support Certification (BLS)
- First Aid Certification
- ServSafe Food Handler's Certification
- CPR/AED Certification
- EMT
High School Diploma -
Paulo Decourt
West Coast EMT
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