Summary
Overview
Work History
Skills
Timeline
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Cristian Santiago

Cristian Santiago

New York

Summary

Dynamic hospitality professional with extensive experience at Ludlow House, excelling in customer service and employee training. Known for a warm, engaging personality and exceptional social skills that foster strong connections with guests and team members alike. Proven ability to enhance service quality through feedback implementation and team collaboration. Bilingual in Spanish with strong communication skills, adept at task delegation and conflict resolution, ensuring a positive and memorable dining experience for all guests.

Overview

11
11
years of professional experience

Work History

Server

Ludlow House
New York
06.2022 - Current
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Trained new employees on restaurant procedures.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Planned allocations, team tasks and breaks in collaboration with MODs

Host and Server

Gerber Group
New York
10.2019 - 02.2020
  • Company Overview: Irvington & Taco Electrico
  • Host at Irvington Restaurant on Park Avenue South accommodated their high profile VIP clients with ease.
  • Host at Taco Electrico was able to bring my high energy fun attitude to this more casual restaurant apart of the Gerber Group
  • Irvington & Taco Electrico

Busser/Server Assistant

Ophelia Rooftop
New York
07.2018 - 02.2019
  • Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas.
  • Completed all side duties as assigned.
  • Collaborated with waiters in providing food and beverage service to guests in a prompt and professional manner.
  • Consistently provided friendly and engaging service.

Creative Producer

Illuminista LTD
New York
02.2014 - 01.2018
  • Produced photoshoots for fashion advertising campaigns, e-commerce and look books.
  • Created concepts for clients based on their brand DNA, budget needs and current fashion trends.
  • Handled all pre-production including location scouting and casting all talent.

Skills

  • Positive attitude
  • Customer service
  • Restaurant experience
  • Time management
  • Bilingual
  • Communication skills
  • Computer literacy
  • Leadership Experience
  • Conflict resolution
  • Employee training
  • Wine service
  • Task delegation
  • Team collaboration

Timeline

Server

Ludlow House
06.2022 - Current

Host and Server

Gerber Group
10.2019 - 02.2020

Busser/Server Assistant

Ophelia Rooftop
07.2018 - 02.2019

Creative Producer

Illuminista LTD
02.2014 - 01.2018

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Cristian Santiago