Cristie Biber
Oceanside,CA
Summary
Experienced dentistry professional with 26 years in the field, including 20 years as a Registered Dental Assistant and 6 years as a front office administrator with management responsibilities. Passionate about dentistry and dedicated to providing exceptional patient care. Skilled in treatment coordinating, financial reporting, insurance verification, claims submission, hygiene program maintenance, scheduling, and supervising front office staff. Motivated, organized, reliable, hardworking team player eager to contribute to a new team as their newest member.
Overview
26
26
years of professional experience
Work History
Lead Front Office Coordinator
Etesse Dentistry
11.2023 - Current
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Prepared daily reports for Doctor's review, highlighting key performance metrics related to front-office activities.
- Orchestrated coordination of office events and meetings, ensuring seamless execution.
- Oversaw the training and onboarding of new front office staff, ensuring a thorough understanding of job responsibilities and clinic procedures.
Dental Hygiene Coordinator
Packard Dental
10.2022 - 09.2023
- Organized & maintained a master calendar, scheduling appointments to ensure a full hygiene schedule for 6 Hygienists 5 days a week.
- Added & tracked services provided to patients to ensure they were receiving optimal care.
- Verified insurances, getting a full breakdown of benefits & entered into patients chart.
- Collected payments, filed insurance claims & followed up on denials.
- Managed 2 other front desk administrators to ensure efficiency & proper workflow.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Dental Treatment Coordinator
Sunshine Dental Arts
01.2022 - 10.2022
- Answered and managed incoming calls and emails.
- Handled all new patients, from their initial phone call to presenting & scheduling treatment needs.
- Scheduled cleanings and dental appointments for patients using Eaglesoft.
- Took customer payments and billed insurance companies for remaining balance.
- Verified & entered all insurance breakdowns.
- Maintained master calendar and scheduled new appointments based on provider availability.
Education
Dental Assisiting - Dental
Concorde Career College
San Diego, CA12.1999
Skills
- Understanding of dental practices and terminology
- Skilled in practice management tools
- Optimized patient throughput management
- Experienced in impactful communication
- Full schedule oversight
- Insurance verification and claims submission
- Financial processing expertise
- Extensive experience in chairside support
- Effective phone and email interactions
- Effective scheduling abilities
- Certified in Basic Life Support
- Office administration
Education and Training
Extensive continuing education - Kois, Fortune Management, Crown Council, PAC Live, Whole body health
Work Type
Full TimeWork Location
On-SiteTimeline
Lead Front Office Coordinator
Etesse Dentistry
11.2023 - Current
Dental Hygiene Coordinator
Packard Dental
10.2022 - 09.2023
Dental Treatment Coordinator
Sunshine Dental Arts
01.2022 - 10.2022
Dental Assisiting - Dental
Concorde Career College
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