CristieLeNelle Colbaugh
Guin,AL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Pharmacy Sales Associate
Wal-Mart Pharmacy
11.2022 - Current
- Acknowledge and greet customers with a smile
- Answer customer questions
- Help customers find the products they are looking for
- Assist fellow associates as needed throughout the store
- Keep area stocked, clean, and safe.
Office Manager
Glasgow Building Supply, LLC
11.2021 - Current
- Organize office operations and procedures
- Prepare payroll and tax documents
- Control correspondence
- Design filing systems
- Review and approve supply requisitions
- Perform clerical functions
- Accounts payable and accounts receivable duties
- Process invoices and manage office budget
- Deal with correspondence, complaints, and queries.
General Office Manager
Russell Concessions/Hurricane Inflatables
07.2017 - 06.2021
- Take incoming calls for orders
- Call clients back to confirm orders
- Supervise Office Staff
- Manage daily clerical operations
- Employee Relations
- Manage Accounts Payable
- All other duties assigned.
MSR 2
Alabama Credit Union
09.2015 - 07.2017
- Post deposits, withdrawals, transfers, account and loan types, account and loan histories, and credit union regulations
- Process ATM balancing timely and accurately
- Provide support for account opening
- Identify customer needs and provide information on new products and services
- Track, record, report, and store transactional information
- Provide a high level of customer service, offering answers and assistance with a smile.
Temporary Receptionist
Riviera Utilities
07.2015 - 09.2015
- Record name, time of call, nature of business, and person called upon
- Types memos, miscellaneous correspondence, reports, and other documents.
Call Center Sales Supervisor
Medistat Compounding Pharmacy
02.2012 - 05.2015
- Handle inbound and outbound sales calls for two pharmacy locations
- Listen to customer needs or issues
- Provide helpful solutions to customer problems
- Create targets and goals for improvement of employees
- Take escalated calls to resolve customer concerns
- Train customer service staff
- Monitor performance and provide evaluations for employees.
Warehouse assistant/Service Center Supervisor
Dowdle Gas/Inergy Propane
11.2010 - 01.2012
- Manage sales call center
- Handle all customer retention issues for all eighty-eight branches by placing calls to customers to retain their business
- Handle all customer propane contracts
- Update company daily reports
- Process customer and company warranty claims
- Perform other duties as assigned
- Train customer service staff
- Monitor performance and provide evaluations for employees.
Sales Associate
AT&T
11.2008 - 09.2010
- Identify and resolve customer concerns, billing inquiries, technical issues, and order discrepancies with accuracy and professionalism
- Efficiently process new residential service orders as well as adding and removing existing services
- Educate customers on AT&T services, features, and benefits to help them make informed decisions
- Accurately record customer interactions, order, and issues.
Education
Undecided -
University of Alabama
Bevill State Community College
Bishop State Community College
Business Admin - Healthcare Management -
Mississippi University For Women
Columbus, MS12.2023
Skills
- Customer Needs Analysis
- Customer Technical Support
- Relationship Building
- Organizational Skills
- Payroll and Budgeting
- Human Resources
- Workflow Optimization
- Staff Training
- Staff Management
- Employee Supervision
- Budget Administration
- Customer Relations
Phone
(251) 550-1100
References
References available upon request
Timeline
Pharmacy Sales Associate
Wal-Mart Pharmacy
11.2022 - Current
Office Manager
Glasgow Building Supply, LLC
11.2021 - Current
General Office Manager
Russell Concessions/Hurricane Inflatables
07.2017 - 06.2021
MSR 2
Alabama Credit Union
09.2015 - 07.2017
Temporary Receptionist
Riviera Utilities
07.2015 - 09.2015
Call Center Sales Supervisor
Medistat Compounding Pharmacy
02.2012 - 05.2015
Warehouse assistant/Service Center Supervisor
Dowdle Gas/Inergy Propane
11.2010 - 01.2012
Sales Associate
AT&T
11.2008 - 09.2010
Undecided -
University of Alabama
Bevill State Community College
Bishop State Community College
Business Admin - Healthcare Management -
Mississippi University For Women
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