Cristie Parish
Midlothian,TX
Summary
Service-driven employee highly informed of all state and federal regulations as they pertain to benefits for employees. Communicative Benefits Specialist offering outstanding customer service and data confidentiality skills.
Overview
20
20
years of professional experience
Work History
Benefits Administrator - Remote Temporary Role
Potbelly Sandwich Works
11.2024 - 02.2025
- Addressed and resolved participant inquiries related to health and welfare benefits and deductions via email.
- Managed the processing of employee life event changes, guaranteeing timely updates to benefits and coverage for qualifying events.
- Supported the resolution of payroll discrepancies, including missing hours and unpaid sick or vacation time.
Benefits Administrator
Firstcash Inc
Fort Worth, Tx
09.2018 - 06.2022
- Reviewed benefits enrollment for accuracy and completeness.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Administered employee benefit programs, maintaining precision and adherence to regulatory standards.
- Coordinated annual Open Enrollment, performing pre-launch system checks and offering employee support.
- Managed financial aspects of employee leaves, including premium payment reconciliation in line with organizational procedures.
- Improved benefits administration by documenting processes, resolving inquiries effectively, and implementing procedural enhancements.
Benefit Administrator
CEC Entertainment
Irving, TX
11.2011 - 09.2018
- Reviewed employee enrollments to ensure accuracy, inputting all information into the company's database.
- Provided assistance to plan participants by explaining benefits information so that they could select the options that were the best fit.
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
- Handle escalations pertaining to benefits and wellness plans.
- LOA administration including STD, LTD, and FMLA
- Work closely with insurance carriers to ensure that all employee benefits issues are resolved.
- Ensured data integrity and confidentiality by observing strict regulations and procedures.
- Mentored newly hired employees in the benefits department and provided information regarding company policies and procedures.
- Enforcement of medical support notices.
- Process State Disability forms.
- Work closely with HR Managers, Payroll, & Worker Compensation.
- Collect & reconcile premium payments of employees on leave.
- Workday-enroll employees, process QLE, run reports, & leave administration.
- Provide excellent customer service & support to employees to resolve issues.
Call Center Lead
CEC Entertainment
Irving , TX
12.2004 - 11.2011
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
- Lead a team of 15-20 agents.
- Provided coaching & feedback.
- Worked closely with General Managers in 500+ locations to resolve any issues or needs.
- Provided conflict resolution for guest concerns or complaints.
- Address employee grievances & mediate resolutions.
Education
High School Diploma -
Nimitz High School
1986
Skills
- Highly skilled in [Workday]
- Open enrollment
- Customer service
- ACA standards knowledge
- Employee relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Collaborated with team to implement HRIS system to Workday.
- Documented processes to assure continuity across the department. Updated as necessary.
- Achieved success by completing employee qualified life events with accuracy and efficiency.
- Resolved technical issues employees may come across by testing.
Timeline
Benefits Administrator - Remote Temporary Role
Potbelly Sandwich Works
11.2024 - 02.2025
Benefits Administrator
Firstcash Inc
09.2018 - 06.2022
Benefit Administrator
CEC Entertainment
11.2011 - 09.2018
Call Center Lead
CEC Entertainment
12.2004 - 11.2011
High School Diploma -
Nimitz High School
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