Benefits Administrator
First Cash
09.2018 - 06.2022
Hi, I’m
Cristie Parish
Benefit Administration
Venus,TX
Timeline
Benefits Administrator
CEC Entertainment, Inc
09.2011 - 09.2018
Customer Service Lead
CEC Entertainment, Inc
12.2004 - 09.2011
Availability
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Summary
Seasoned Benefits Administrator with over a decade of experience. In depth experience in Workday and ADP. Strong background in leave administration for FMLA & Short Term Disability. Excelled in enhancing employee relations through efficient benefits management and resolving complex inquiries, demonstrating outstanding teamwork and problem-solving skills. Participated in Open Enrollment processes and assisted employees with their elections.
Work History
First Cash
Benefits Administrator
09.2018 - 06.2022
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Entered and maintained employee benefit elections in Workday.
- Handled death claims for employees/dependents.
- Assisted with Open Enrollment by testing to find issues that needed correction in the system prior to OE starting.
- Provided OE materials and assisted employees with questions. Entered elections as needed in Workday.
- Completed medical support orders, disability, and state forms.
- Provided excellent customer service and support to employees on benefit related inquires.
- Documented and maintained benefit processes and procedures.
- Facilitated the process created for Covid.
- Maintained the tuition reimbursement program.
CEC Entertainment, IncIrving, TX
Benefits Administrator
09.2011 - 09.2018
Job overview
- Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
- Enhanced employee satisfaction by efficiently managing benefits administration processes.
- Assisted with all open enrollment testing.
- Provided assistance to employees with open enrollment process.
- Collaborated with payroll department to ensure accuracy of deductions for benefit premiums.
- Facilitated leave of absence process (FMLA, STD, State) from the time employee requests leave to their successful return to work.
- Maintained premium payments for employees on leave.
- Reconciled premium payments upon employees return to work.
- Maintained compliance with federal regulations related to employee benefit programs such as COBRA and HIPAA laws.
- Worked with benefit vendors to troubleshoot issues that affected employees.
CEC Entertainment, Inc
Customer Service Lead
12.2004 - 09.2011
Job overview
- Managed escalated situations with with difficult customers while preserving positive relationships.
- Conducted one on one meetings to discuss performance, identify areas for improvement, and develop strategies for success.
- Monitored team performance against established goals for quality assurance purposes.
Overview
18
years of professional experience
Skills
- Enrollment procedures
- Conflict resolution techniques
- Basic mathematical abilities
- Active Listening
- Multitasking Abilities
- Employee Relations
- Self Motivation
- Continuous Improvement
- Problem-solving abilities
- Reliability
- Attention to Detail
- Adaptability
- Interpersonal Skills
- Professionalism
- Adaptability and Flexibility
- Team Collaboration
- Workday, UKG, ADP expertise
- Professional Demeanor
- Benefits Administration