UKG
Cristie Parish
TX
Summary
Seasoned Benefits Administrator with over a decade of experience. In depth experience in Workday and FMLA Comprehension. Excelled in enhancing employees experience through efficient benefits management and resolving complex inquiries, demonstrating teamwork and problem-solving skills. Participated in Open Enrollment processes and assisted employees with their elections.
Overview
20
20
years of professional experience
Work History
Benefits Administrator
FirstCash
09.2018 - 06.2022
- Entered and maintained employee benefit elections in UKG
- Handled death claims for employees/dependent
- Assisted with Open Enrollment by testing to find issues that needed correction before OE started.
- Provided OE materials and assist employees with any questions. Entered elections that may be necessary.
- Managed employee premium payments while out on leave
- Reconciled premiums upon return to work
- Completed medical support orders, disability, and state forms
- Provided excellent customer service and support to employees on benefit-related inquiries
- Documented and maintained benefit processes and procedures
- Facilitated the process created for COVID-19.
- Contributed significantly toward continuous improvement initiatives within the Benefits Administration function by proactively identifying areas of opportunity and implementing process improvements.
- Ensured timely processing of life event changes, diligently updating employee records as needed.
- Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Improved the accuracy of benefits data through meticulous record-keeping and timely updates in the HRIS system.
- Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
- Enhanced employee satisfaction by efficiently managing benefits administration processes.
- Maintained the tuition reimbursement program.
- Reviewed benefits paperwork for accuracy and completeness.
Benefits Administrator
CEC Entertainment, Inc.
09.2011 - 09.2018
- Explained benefit programs and eligibility requirements to employees
- Responded to benefit inquiries from employees on plan provisions, benefits enrollments, and status changes
- Guided employees through the enrollment process for all benefit programs in Workday
- Assisted with open enrollment testing
- Investigated and resolved employee benefit issues and concerns
- Collaborated with the payroll department to ensure the accuracy of deductions for benefit premiums
- Facilitated leave of absence process (FMLA, STD, State) from time employee requested leave to their successful return to work
- Maintained premium payments for employees on leave
- Assisted with the open enrollment process and answered questions regarding eligibility requirements
- Maintained compliance with federal regulations related to employee benefit programs such as COBRA and HIPAA laws
- Worked with benefits vendors to troubleshoot issues that affected employees.
- Streamlined benefits enrollment procedures for improved employee experience and reduced processing time.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Managed leave of absence requests, collaborating closely with HR colleagues to ensure proper documentation and adherence to company policies.
Customer Service Lead
CEC Entertainment, Inc
12.2004 - 09.2011
- Managed escalated situations with difficult customers while preserving positive relationships
- Conducted regular team meetings to discuss current performance, identify areas for improvement, and develop strategies for success
- Monitored team performance against established goals for quality assurance purposes.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
Education
High School Diploma -
Nimitz High School
Irving, TX05.1986
Skills
- Employee Relations
- FMLA, STD, State Disability comprehension
- Consolidated Omnibus Budget Reconciliation (COBRA)
- Enrollment Procedures
- Child Support Orders
- Microsoft Office Suite
- Excellent Communication
- Teamwork and Collaboration
- Benefits Administration
- Analytical Thinking
Accomplishments
- Documented policy and procedures which led to swift results.
- Resolved open enrollment system issues through testing.
- Facilitated COVID-19 directives put in place by management by reaching out to ill employees to check on them. Processed reimbursements of any fees associated with getting tested.
- Achieved completion of employee/dependant death claims by helping with compassion and objectivity.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Workday
Microsoft Office suite
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balancePaid sick leaveHealthcare benefitsPaid time offPersonal development programsCompany CultureCareer advancement401k matchTimeline
Benefits Administrator
FirstCash
09.2018 - 06.2022
Benefits Administrator
CEC Entertainment, Inc.
09.2011 - 09.2018
Customer Service Lead
CEC Entertainment, Inc
12.2004 - 09.2011
High School Diploma -
Nimitz High School
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