CRISTIE M. STEFFY
Carmel,CA
Summary
Highly effective professional with proven experience in prioritizing projects, planning workflow and managing employees to achieve operational goals. Proven record of work excellence from an entry-level position to management due to personal commitment, adaptability and dedication to the organization. Ability to manage staff efforts in a deadline-driven environment with a collaborative management style to build and lead talented and motivated individuals.
Overview
20
20
years of professional experience
Work History
Parking Superintendent
City Of Monterey
09.2017 - Current
- Manage all aspects of the Parking Division including supervision of 40+ (FT, RPT, PTS) employees in Administration, Enforcement, Attendant and Maintenance sections
- Plan, develop and implement short term and long term parking strategies to meet the objectives of the Parking Division and the diverse needs of the community, residents, businesses and visitors
- Assist in the development and implementation of goals, objectives, polices and priorities
- Make decisions in accordance with the City policies and procedures for the Parking Division
- Steward of the Parking Enterprise Fund
- Parking Revenues are approximately $9M annually.
Parking Revenue Supervisor
City Of Monterey
03.2016 - 09.2017
- Manage all aspects of Parking Revenue and the Parking Front Office including supervision of four employees, scheduling, customer service, training and daily revenue reconciliation
- As section Supervisor reviewed time cards, leave requests, conducted recruitments, evaluations
- Performed as Division Timekeeper; tracked division part-time hours for compliance and step increases
- Oversee accounts payable and maintain the Parking Permit account receivable program
- Assist in preparation of annual Parking Division budget
- Perform semi-annual audit of Parking Change Fund
- Monitor revenue operations and maintain mission critical interactions with Parking staff, banking representatives and collections staff for proper revenue handling and reconciliation.
Administrative Assistant
02.2007 - 03.2016
- Accept, reconcile and process all revenues, including daily parking revenue, citations and parking permits
- Prepared credit card deposit for 23 merchant accounts
- Reconciled, audited and balanced daily revenue from attended locations, coin collections, change machines, dispensers and pay stations
- Maintained and audited customer parking permit database including invoicing, processing and applying payments
- Provided customer service and dispute resolution, in person over the counter, by phone, by mail and by email.
Accounting Administration Assistant
THE DUNNION LAW FIRM
01.2004 - 01.2007
- Assisted with accounts payable, accounts receivable, payroll processing, account billing, weekly reports, monthly tracking and final account reconciliation.
Education
Bachelor’s Degree -
MONTEREY PENINSULA COLLEGE
DEVELOPMENT -
CSUMB SUPERVISOR
2016
Skills
Staff Management and Development
Operational Oversight
Process improvement
Program Monitoring
Front-End Operations
Budgetary Oversight and Controls
Conflict Resolution
Effective communication orally and in writting
Timeline
Parking Superintendent
City Of Monterey
09.2017 - Current
Parking Revenue Supervisor
City Of Monterey
03.2016 - 09.2017
Administrative Assistant
02.2007 - 03.2016
Accounting Administration Assistant
THE DUNNION LAW FIRM
01.2004 - 01.2007
Bachelor’s Degree -
MONTEREY PENINSULA COLLEGE
DEVELOPMENT -
CSUMB SUPERVISOR
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