Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Cristil deni

Vancouver,WA

Summary

Dedicated and results-driven professional with a diverse background in luxury lease-up property management, restaurant management, and housekeeping management. Proven expertise in delivering exceptional customer service and maintaining high standards of quality and efficiency in fast-paced environments. Skilled in managing operations, optimizing team performance, and enhancing guest experiences, with a strong focus on attention to detail and problem-solving. Adept at fostering positive relationships with clients, staff, guests, and stakeholders to drive business success and ensure satisfaction. Looking to leverage my multifaceted skill set and extensive experience to contribute to a dynamic organization committed to excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Crater Lake Lodge
06.2024 - Current
  • Responsible for day-to-day operations of Crater Lake Lodge Restaurant
  • Responsible for maximizing profit while, minimizing food safety and quality a issues, facilitating optimal performance including effectively managing personnel, sales, maintenance, expense control, information reporting, revenue enhancement, etc
  • Work closely with sous chef to ensure food quality, safety and menu knowledge are practiced
  • Oversees specials, sales, profit on every level
  • Oversees day to day operations
  • Worked with our Sous Chef to set pricing on cocktails to achieve maximum profit
  • Oversees ownership and corporate relations, communication, and reporting
  • Oversees all aspects of front of house operations, including reservation management, training, food and safety audit
  • Manage guest issues and complaints
  • Manages candidate selection, relations, and quality performance
  • Manages and sets up risk management, emergency, and reporting
  • Interviews, hires, and provides continued coaching with new hires
  • Implements staff performance actions such as: raises, coaching, yearly appraisals, promotions, raises, discipline, and terminations
  • Create and implement Standard Operating Policies & Procedures
  • Create and implement training programs
  • Create and implement FOH HACCUP plan.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Assisted with kitchen preparation during peak times as needed.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Optimized profits by controlling food, beverage and labor costs.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Trained new employees to perform duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Housekeeping Manager

Crater Lake Lodge
05.2024 - 06.2024
  • Responsible for day-to-day cleanliness of the Crater Lake Lodge
  • Responsible for maximizing profit through delivery or exceptionally clean lodge and rooms
  • Work closely with Assistant Lodge Manager to order, scheduled cleans, and write schedules of our housekeeping/ porter and bell team
  • Oversees staff schedules
  • Manage inventory and vendor contracts
  • Implements staff performance actions such as: raises, coaching, yearly appraisals, promotions, raises, discipline, and terminations
  • Create and implement Standard Operating Policies & Procedures
  • Create and implement training programs.
  • Performed quality control inspections for guest rooms and public areas.
  • Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.
  • Maintained accurate records of supplies and equipment inventory.
  • Established cleaning standards for all departments within the hotel property.
  • Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
  • Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
  • Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
  • Assisted in budget preparation related to labor costs, materials and supplies expenses..
  • Created training programs for new hires including orientation sessions on hotel policies and procedures.
  • Collaborated with other departments on various projects as needed.

Community Manager

IDM Companies
01.2020 - 05.2023
  • Responsible for day-to-day operations and lease up project
  • Responsible for maximizing profit while, minimal vacancy and facilitating the properties optimal performance including effectively managing personnel, leasing, maintenance, collections, expense control, information reporting, revenue enhancement, etc
  • Work closely with marketing to ensure we are pre-leasing at an accelerated rate while working with construction to punch walk new buildings, submit suggestions for improvement and coming up with solutions on the leasing side if the project runs into delivery issues
  • Oversees marketing, networking, and community outreach
  • Oversees day to day operations
  • Worked with our pricing team to set pricing to achieve maximum profit
  • Oversees ownership and corporate relations, communication, and reporting
  • Oversees all aspects of leasing, including CRM management, follow up audits, lease generation, move-ins, move-outs, renewals and collections
  • Responsible for shopping competitive properties
  • Manage resident issues and complaints
  • Manages vendor selection, relations, and quality performance
  • Manages and sets up risk management, emergency, afterhours emergency binders and reporting
  • Interviews, hires, and provides continued coaching with new hires
  • Manages property credit card
  • Maintains file system in SharePoint
  • Implements staff performance actions such as: raises, coaching, yearly appraisals, promotions, raises, discipline, and terminations
  • Maintains knowledge of current market and projected market.
  • Developed and implemented strategies to increase community engagement.
  • Created content for social media platforms to engage the community.
  • Compiled reports on website traffic, conversions, and other metrics.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
  • Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
  • Oversaw repairs and enhancements by working closely with maintenance staff.

Property Manager

Oregon Rental Property Management, LLC (ORPM)
01.2019 - 01.2020
  • Serve as the primary business contact for the client and is responsible for client satisfaction
  • Able to manage complex schedules, performing, planning, logistics, and operational work
  • Oversaw day to day operations for Portland Metro Area Portfolio, composed of both single and multifamily housing
  • Oversaw activities related to rentals, marketing, move-ins, move-outs, and lease management, including renewals
  • Oversaw ownership relations, communication, and recruitment
  • Budget forecasting, management, and reporting
  • Set Pricing to achieve maximum profit with minimal vacancies
  • Oversaw maintenance, vendor contracts and onboarding, move-in/ move-out inspections, scheduled work orders, turnover, and property renovations
  • Worked in conjunction with HOA’s and bylaws
  • Helped create and implement systems and manuals
  • Completed property file audits
  • Company ran out of funds to keep on staff on payroll.

Leasing Manager

Avenue5 Residential
01.2018 - 01.2019
  • Responsible for achieving maximum occupancy while maximizing dollar/ sq
  • Ft
  • Oversaw leasing staff to ensure we delivered superior resident, prospect, and ownership services
  • Strategically planned and executed onsite marketing and networking
  • Oversee activities related to rentals, prospect relationships, move-ins, move-outs, and lease renewals
  • Responsible for coordinating resident and owner events
  • Overseaw CRM Dashboard
  • Implemented digital proposals with ability to sign online to present to clients at home and remotely
  • Responsible for social media
  • Offered Assistant Manager position at River West on Vancouver waterfront with expectation to take over as Property Manager at the end of lease up but offered a rare opportunity to work with a start-up company.

Property Manager

Riverstone Residential
Missoula, MT

Property Manager

OBB Partners
Salem, OR

Restaurant Manager

Jack In The Box
Corvallis, OR

Education

Licensed Property Manager -

State of Oregon REA
01.2019

Baum Real Estate School -

Chandler, Arizona
01.2017

Pre-Nursing -

Phoenix College
Phoenix, AZ
01.2016

Skills

  • Proficient in Microsoft Office & Excel
  • Proficient with systems: Yardi Voyager, AppFolio, Onesite, Entrata, Yieldstar LRO
  • Well-balanced computer skills
  • Knowledge of landlord tenant laws and fair housing
  • Impeccable organizational skills, ability to schedule and multiple calendars and agendas
  • Skilled in logistics, planning, ordering materials, creating work orders
  • Strong sales skills, business, and financial acumen
  • Responsible for all levels of management including operations, leadership, product support, training, staffing, inventory, accounting, month end financials
  • Event coordination, Networking, Marketing and Client/ Customer Relationship Management
  • Specialize in Lease-Up’s
  • Staff Management
  • Operations Management
  • Schedule Coordination
  • Customer Engagement
  • Supervisory skills
  • Complaint resolution
  • Customer service best practices

Certification

  • ServeSafe for Managers
  • OLCC permit

Timeline

Restaurant Manager

Crater Lake Lodge
06.2024 - Current

Housekeeping Manager

Crater Lake Lodge
05.2024 - 06.2024

Community Manager

IDM Companies
01.2020 - 05.2023

Property Manager

Oregon Rental Property Management, LLC (ORPM)
01.2019 - 01.2020

Leasing Manager

Avenue5 Residential
01.2018 - 01.2019

Property Manager

Riverstone Residential

Property Manager

OBB Partners

Restaurant Manager

Jack In The Box

Licensed Property Manager -

State of Oregon REA

Baum Real Estate School -

Chandler, Arizona

Pre-Nursing -

Phoenix College

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Cristil deni