Cristin Albers
Cincinnati
Summary
Dynamic Shift Leader with extensive experience at Starbucks, excelling in customer service and inventory control. Proven track record of enhancing team productivity and resolving conflicts effectively. Committed to maintaining food safety compliance while delivering exceptional service, ensuring high customer satisfaction and operational efficiency in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Shift Leader
Starbucks
07.2024 - Current
- Supervised daily operations to ensure efficient service delivery and high customer satisfaction.
- Managed inventory levels, ensuring stock availability and minimizing waste.
- Implemented strategies to improve store performance and enhance team productivity.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
Shift Leader
Dunkin' Donuts
2018 - 06.2024
- Coordinated shift schedules to optimize staffing and meet business demands.
- Resolved customer complaints effectively, fostering a positive store environment.
- Conducted quality control checks to maintain product standards and consistency.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Caterer
Hilvers Catering
2000 - 06.2018
- Prepared and presented diverse menu items for events, ensuring high-quality food standards.
- Coordinated logistics for catering services, including equipment setup and breakdown at event locations.
- Assisted in managing inventory levels, maintaining stock of food supplies and kitchen equipment.
- Collaborated with team members to streamline service processes, enhancing overall efficiency during events.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Managed food inventory and supplies, reducing waste and maintaining optimal stock levels for diverse events.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Led a team of catering staff to deliver exceptional service for various events such as weddings, corporate functions, and private parties.
Education
High School Diploma -
Oak Hills High School
Cincinnati, OH06.2000
Skills
- Shift management
- Customer service
- Inventory control
- Quality assurance
- Food safety compliance
- Conflict resolution
- Staff delegation
- Service excellence
- Positive attitude
- Customer service focus
Timeline
Shift Leader
Starbucks
07.2024 - Current
Shift Leader
Dunkin' Donuts
2018 - 06.2024
Caterer
Hilvers Catering
2000 - 06.2018
High School Diploma -
Oak Hills High School