Cristin Armstrong
Ellerslie,GA
Summary
Dynamic professional with extensive experience in customer service and front desk operations at Wild Wing Cafe and Richard E. Flowers, P.C. Proven ability to enhance client satisfaction through effective communication and efficient appointment scheduling. Skilled in payment processing and adept at managing multiple tasks in fast-paced environments, ensuring seamless service delivery.
Overview
14
14
years of professional experience
Work History
Server
Wild Wing Cafe
Columbus, GA
09.2015 - 03.2019
- Provided prompt and friendly service to enhance customer experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness of dining area to meet health and safety standards.
- Assisted in training new servers on restaurant procedures and menu items.
- Managed multiple tables efficiently during peak hours to optimize service flow.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Processed payments accurately, ensuring a smooth checkout experience for guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Checked guests' identification before serving alcoholic beverages.
Receptionist
Richard E. Flowers, P.C.
Columbus, GA
09.2005 - 03.2008
- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Handled multi-line phone system, directing calls to appropriate personnel efficiently.
- Maintained accurate client records using practice management software, enhancing data integrity.
- Assisted in preparing legal documents, supporting attorneys with timely submissions and organization.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Education
High School Diploma -
Northside Highschool
Columbus, GASkills
Customer service
Payment processing
Order management
Table management
Front desk operations
Appointment scheduling
Data entry accuracy
Multi-line phone handling
Hospitality service expertise
Timeline
Server
Wild Wing Cafe
09.2015 - 03.2019
Receptionist
Richard E. Flowers, P.C.
09.2005 - 03.2008
High School Diploma -
Northside Highschool