Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cristin Blackman

Fort Myers,FL

Summary

Dynamic server with a proven track record in delivering exceptional customer service. Recognized for effective communication and attention to detail, committed to enhancing guest experiences in fast-paced environments. Experienced server and team leader with a strong background in training new staff and ensuring high service standards. Adept at conflict resolution and maintaining a clean, organized dining environment to boost guest satisfaction. Detail-oriented professional with extensive experience in food service. Known for strong teamwork and effective time management skills. Ready to leverage expertise in fast-paced dining settings to enhance operational efficiency and guest satisfaction. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Server

Bruno's Trattoria
Saint Pete Beach, FL
01.1994 - 03.2002
  • Provided exceptional customer service in a fast-paced dining environment.
  • Delivered food and beverages promptly to enhance guest satisfaction.
  • Maintained cleanliness and organization of dining areas throughout service shifts.
  • Assisted with menu recommendations to guide guest selections effectively.

Various Server Positions as well as Management

Various
St. Petersburg, Summit NJ, fl
02.1986 - 03.2002
  • Handled cash and credit transactions efficiently and responsibly.
  • Accurately processed orders using point-of-sale system.
  • Maintained cleanliness and organization of dining area and utensils.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Responded to guest inquiries and resolved concerns promptly.
  • Trained new servers on restaurant procedures and customer service standards.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Assisted in training new servers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Education

Bachelor of Science - Hotel, Restaurant And Travel Administration

University of Massachusetts, Amherst
Amherst, MA
05-1989

Skills

  • Food service
  • Menu knowledge
  • Cash handling
  • Point-of-sale operation
  • Order accuracy
  • Conflict resolution
  • Time management
  • Problem solving
  • Initiative in service delivery
  • Professional appearance
  • Server training
  • Attention to detail
  • Team collaboration
  • Customer relationship management
  • Liquor, wine, and food service
  • Food safety practices
  • Upselling techniques

Certification

  • I have a certificate of completion from Hotel Consult Culinary School in Bouvret France.

Timeline

Server

Bruno's Trattoria
01.1994 - 03.2002

Various Server Positions as well as Management

Various
02.1986 - 03.2002

Bachelor of Science - Hotel, Restaurant And Travel Administration

University of Massachusetts, Amherst