Summary
Overview
Work History
Education
Skills
Volunteer Experience
Affiliations
References
Timeline
Generic

Cristin Dadant

Wilmington,NC

Summary

Dedicated and adaptable professional with extensive experience in customer service, team collaboration, and multi-tasking across diverse roles. Skilled at working effectively with teams to achieve shared goals, fostering a cooperative and productive work environment. Adept at quickly learning new tasks and adapting to changing priorities, ensuring smooth operations and high-quality results in a fast-paced setting.

Overview

17
17
years of professional experience

Work History

Ticket and Gate Agent

Delta Airlines / Unifi
Wilmington, NC
02.2023 - Current
  • Facilitated informed decision-making by providing detailed flight schedules, fares, and travel requirements.
  • Addressed customer concerns regarding flight delays, cancellations, seating issues, and baggage requirements.
  • Calmly de-escalated frustrations through professional conflict resolution strategies.
  • Managed gate operations and coordinated with flight crews to ensure on-time departures.

Front Desk Agent/ Night Audit

Shell Island Resort
Wilmington, NC
02.2023 - Current
  • Manage reservations, room assignments, and billing processes with precision and detail.
  • Address guest inquiries, resolve complaints, and provide information on local attractions and hotel amenities in a friendly, welcoming manner.
  • Prepare and distribute nightly reports to management, detailing occupancy rates, revenue summaries, and audit findings.

Mail Carrier

USPS
Leland, NC
07.2022 - 11.2022
  • Delivered mail and packages to residential and business addresses along assigned routes, ensuring timely distribution.
  • Adapted to changing routes and schedules, demonstrating flexibility in dynamic environments.
  • Managed temporarily increased family responsibilities, leading to an unfortunate job hiatus.

Work Hiatus

Family
Reston, VA
10.2020 - 06.2022
  • Provided compassionate round-the-clock care for a terminally ill family member, ensuring dignity and comfort during end-of-life care
  • Managed medical appointments, medications, and treatments, coordinating with healthcare professionals to maintain a comprehensive care plan
  • Sole project manager of preparing the family home for sale, developing a detailed project timeline, and coordinating tasks with many vendors

Food Distribution / Outreach

World Central Kitchen
Washington, DC
03.2020 - 09.2020
  • This was a volunteer activity until I was invited to be a paid member of the team for the duration of the deployment.
  • Built relationships with unhoused individuals, providing food, toiletries, compassionate support and connecting them with additional resources if desired
  • Assisted in developing strategies for assessing theeffectiveness of outreach efforts.

Hotel Staff / Management Trainee

The Penn Stater Hotel
State College, PA
06.2019 - 03.2020
  • Collaborated with thebanquet manager to clarify client event requirements, including menu, setup, and staffing.
  • Planned and executed various banquet events, such as academic awards ceremonies and departmental presentations.
  • Managed event timelines to ensure seamless execution of all activities.

Therapeutic Support Staff

Merakey Behavioral Health Services
Williamsport, PA
12.2018 - 06.2019
  • Provided one-on-one behavioral, emotional, and academic support to children and adolescents with mental health, developmental, and/or behavioral challenges in home, school, and community settings.
  • Implemented individualized treatment plans under the direction of a licensed therapist or behavior specialist, ensuring progress toward therapeutic goals
  • Utilized positive reinforcement and other behavior modification techniques to encourage appropriate social, emotional and academic behaviors.

Office Administrator

Merakey Behavioral Health Services
Williamsport, PA
06.2017 - 12.2018
  • Managed daily administrative operations for a behavioral health office, ensuring efficient workflows and a warm, supportive environment for staff and clients
  • Coordinated client intake processes, including scheduling appointments, verifying insurance requirements, and maintaining accurate records in compliance with HIPAA regulations.
  • Assisted clinicians and therapists with administrative tasks, including preparing documents, managing calendars, and coordinating meetings.

General Manager of Restaurant / Event Planning and Catering Company

Clementine & Clementine Events
Baltimore, MD
04.2008 - 11.2017
  • Oversaw all aspects of restaurant and event operations, including staffing, training, inventory, floor management, and menu development.
  • Managed a team of 30 + employees, including hiring, training, scheduling, and fostering a positive and productive work environment
  • Developed and implemented strategies to increase revenue, reduce costs and improve profitability including social media campaigns and promoting local events and collaborations with local wineries and farms.
  • Trained servers and bartenders on food, craft beer, spirits and wine knowledge, service protocols and customer engagement techniques.
  • Collaborated with event clients to understand their vision, goals, and requirements, delivering customized event solutions
  • Performed all roles involved in the successful execution of a functioning restaurant including serving, bartending, bussing, dishwashing, hostessing and management.

Education

Bachelor of Science - Elementary Education

Towson University
Towson, MD

Skills

  • Customer service
  • Conflict resolution
  • Time management
  • Communication skills
  • Problem solving
  • Adaptability
  • Customer retention strategies
  • Critical thinking
  • Phone etiquette

Volunteer Experience

  • Martha's Table, Washington, DC, Frequent volunteer in many roles
  • Meals on Wheels, Wilmington, NC, Driver
  • Mother Hubbard food pantry, Wilmington, NC, Food prep & distribution

Affiliations

  • Yoga
  • Hiking
  • Gardening

References

References available upon request.

Timeline

Ticket and Gate Agent

Delta Airlines / Unifi
02.2023 - Current

Front Desk Agent/ Night Audit

Shell Island Resort
02.2023 - Current

Mail Carrier

USPS
07.2022 - 11.2022

Work Hiatus

Family
10.2020 - 06.2022

Food Distribution / Outreach

World Central Kitchen
03.2020 - 09.2020

Hotel Staff / Management Trainee

The Penn Stater Hotel
06.2019 - 03.2020

Therapeutic Support Staff

Merakey Behavioral Health Services
12.2018 - 06.2019

Office Administrator

Merakey Behavioral Health Services
06.2017 - 12.2018

General Manager of Restaurant / Event Planning and Catering Company

Clementine & Clementine Events
04.2008 - 11.2017

Bachelor of Science - Elementary Education

Towson University

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