Cristin Doane
Jacksonville,FL
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
20
20
years of professional experience
Work History
Office & HR Manager_ Dispatcher_AR & AP
Floridian Heating And Air Inc.
05.2021 - Current
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Updated reports, managed accounts, and generated reports for company database.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Generated monthly billing and posting reports for management review.
- Audited and corrected billing and posting documents for accuracy.
- Reconciled accounts receivable to general ledger.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Managed employee disputes by employing conflict resolution techniques.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Managed office operations while scheduling appointments for department managers
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Coordinated special projects and managed schedules
- Coached new hires on company processes while managing employees to achieve maximum production
- Defined clear targets and objectives and communicated to other team members
Office & HR Manager_ Dispatcher_AP/AR
Floridian Plumbing Inc
03.2018 - 05.2021
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reported financial data and updated financial records in ledgers and journals.
- Coached, trained and delegated tasks to team members to meet specific department goals.
- Prepared and submitted monthly billing reports to management for financial overview.
- Processed and verified invoices to secure accuracy of billing information.
Account Manager/Dispatcher
AMPORTS
03.2017 - 02.2018
- Maintained vessel inventory for Volkswagen account.
- Verified transmissions received with assigned shipping numbers.
- Released out of area units to carriers.
- Worked with carriers and provided exact pickup location for car units.
- Updated reports for Audi and VW dealers for refusals and unit holds.
- Maintained Bentley inventory for retailers and customers.
- Received into inventory returned units and notified body shop of damages and locations.
- Updated new inventory with new model information and added needed kits.
- Worked directly with truckers in scheduling and dispatching units.
- Maintained an open line of communication with several trucking companies.
Loan Processor, Loan Setup, Loan Closer
Triad Financial Services Inc.
03.2014 - 03.2017
- Monitored performance of existing loan portfolios to identify and address any issues.
- Submitted loan applications to underwriter for verification and recommendations.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Verified borrowers employment status,
- Prepared and send credit line packages to banks for draw requests on construction loans.
- Performed loan audits to send loan packages to investors.
FHA Post Closing Loan Auditor
Florida Capital Bank Mortgage
11.2011 - 01.2014
- Prepared and reviewed buyer, seller, HUD and other transaction documents.
- Updated and monitored FHA insured report for management.
- Performed loan audits on both FHA and Conventional loan packages.
- Cured loan deficiencies and uploaded corrected loan documents into file.
- Created HUD case binders and sent to Homeownership Center for audit.
- Organized and detail-oriented with a strong work ethic
- Exercised leadership capabilities by successfully motivating and inspiring others
- Skilled at working independently and collaboratively in a team environment
- Applied effective time management techniques to meet tight deadlines
Education
Associate of Arts - Business
Florida Community College of Jacksonville
6801 Roosevelt Blvd Jacksonville, FL 3221212.2022
Skills
- Account Reconciliation
- Project Management
- Sorting and Labeling
- Team Bonding
- Micro-soft Office / Excel / Power Point / Word
- Typing 50 wpm
- NMLS License
- Office Support
- MS Office Suite
- Office organization
- Office procedures
Timeline
Office & HR Manager_ Dispatcher_AR & AP
Floridian Heating And Air Inc.
05.2021 - Current
Office & HR Manager_ Dispatcher_AP/AR
Floridian Plumbing Inc
03.2018 - 05.2021
Account Manager/Dispatcher
AMPORTS
03.2017 - 02.2018
Loan Processor, Loan Setup, Loan Closer
Triad Financial Services Inc.
03.2014 - 03.2017
FHA Post Closing Loan Auditor
Florida Capital Bank Mortgage
11.2011 - 01.2014
Associate of Arts - Business
Florida Community College of Jacksonville
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