Cristin Downey
Camp Hill,PA
Summary
An organized professional who is administratively gifted.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Accounting Associate
Hot Frog Print & Media, Inc.
04.2024 - Current
- Completed bi-weekly payroll for company employees.
- Streamlined accounting processes for increased efficiency
- Provided exceptional customer service while addressing client inquiries regarding their financial matters in a timely manner.
- Maintained a high level of confidentiality and professionalism when handling sensitive financial information, promoting trust among clients and colleagues.
- Streamlined invoice processing, significantly reducing errors by meticulously reviewing documents.
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Managed and responded to correspondence and inquiries from customers and vendors.
Office Director
Christ Community Church
12.2020 - 04.2024
- Streamlined office operations by implementing efficient filing systems and digital record-keeping processes.
- Improved employee productivity by developing and implementing streamlined systems.
- Enhanced team collaboration through introduction of cross-functional communication channels.
- Increased overall efficiency with introduction of time-saving office automation tools and software solutions.
- Successfully managed multiple projects simultaneously while adhering to deadlines.
- Provided exceptional customer service by promptly addressing inquiries from both internal staff members and external church members or visitors alike.
- Strengthened interdepartmental communication, leading to improved information sharing between teams.
- Coordinated church events such as conferences, funerals or workshops, ensuring smooth execution from start to finish.
- Oversaw office inventory.
- Coached new Volunteers on church processes while managing employees to achieve maximum production.
- Reported to Executive Pastor on organizational performance and progress toward goals.
- Organized and updated databases, records and other information resources.
- Cultivated relationships and Processes with Pastors, Employees, Directors & Volunteers
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Oversaw Master & Website calendar scheduling and coordination for Pastors/Directors & Volunteers
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Developed internal systems to create a flow with Events, Activities & building requests
Associate Account Manager
The Benecon Group
11.2008 - 12.2020
- Create client specific materials (PowerPoint presentations, Excel spreadsheets, Word documents, Publisher flyers)
- Coordinate logistics of, communicate, attend, and record minutes for Board meetings with fellow Brokers
- Assist with preparing and developing presentations for open enrollment meetings, annual client meetings, and implementation meetings
- Receive, review, and gather necessary information for Stop Loss Claims ensuring all eligibility requirements are met
- Prepare quotes for health and ancillary benefits (after quotes are obtained from carrier, create presentations for clients.) Communicate and maintain excellent relationships with Brokers regarding client issues and needs
- Problem solve client issues that occur during work day
- Create detailed Excel spreadsheets
- Work with Compliance, Actuarial and Finance Divisions to coordinate compliance, actuarial and finance with new clients
- Answer various questions and resolve issues regarding client's health benefits
- Work with Account Manager and insurance carriers to implement new plan designs for clients regarding changes to health and ancillary benefits as well as communicate these to Finance and Actuarial Teams
- Work with Compliance Division for new and existing clients regarding relevant and current issues as well as stop loss information and 5500's.
- Collaborated with sales and marketing teams to create targeted campaigns for key accounts, resulting in increased revenue.
- Increased account retention by identifying growth opportunities and providing tailored solutions to clients.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Boosted client satisfaction by managing accounts effectively and addressing concerns promptly.
- Managed portfolio of diverse accounts, ensuring successful delivery of products and services according to client needs.
- Streamlined internal processes by implementing effective account management strategies, improving overall efficiency and productivity.
- Resolved complex client issues by working closely with various departments within company, fostering cross-functional collaboration.
Administrative Assistant
The Benecon Group
12.2007 - 11.2008
- Assisted Private Sector Division including Vice President, Account Managers, and Associate Account Managers in performing administrative tasks including creating presentations, filing, and copying, printing, and binding materials
- Tracking enrollments, assisting with COBRA, follow up with quoting for health and ancillary lines of coverage
- Organized and maintained office supplies as well as keeping items in stock as needed (i.e
- Binding supplies, paper, office products, etc.).
Office Manager
ReBath & More
07.2005 - 12.2007
- Organized and scheduled office staff, installers and sales representatives with daily operations
- Trained office staff to excel in job duties
- Worked with Home Depot and Corporate ReBath Headquarters to produce reports and billing of installations, sales and products
- Coordinated and organized Home Shows
- Greeted individuals and explained products at local showroom
- Created Leads for Sales Representatives
- Maintained company database and follow up with customers
- Resolved and problem solved any issues with products and clients.
Education
Associate of Science - Secretarial Studies
Lancaster Bible College
LancasterAssociate of Science - Biblical Studies
Lancaster Bible College
LancasterSkills
- Highly Motivated
- Organized
- Excellent Written & Oral Communication
- Attention to Detail
- Excels in Problem Solving
- Meeting Facilitation
- Administrative Support
- Team Supervision
- Office Management
- Calendar Scheduling
- Training and Coaching
- Accounts Payable & Receivable
- Payroll Processing
- Reconciliation of Credit Cards
- Expensing of Customer Orders
- Proficient in Microsoft Word, PowerPoint, Excel, Outlook, Publisher
- Salesforce User
- FellowshipOne User
- Quickbooks User
- Midnight User
Accomplishments
- Established H.O.P.E. (Helping Out Providing Encouragement) a local connect group for single Moms and their children. First group started in 2013, expanded to two other churches in 2018.
- Founder & Creator of The Lancaster Dare to Dream Single Moms' Day Out. A one day event uniquely designed for single Moms of all ages.
- Founder & Creator of Dream BIG! Ignite Your Passion - A place where individuals are inspired not only to dream but to Dream BIG! This is done through Conferences / Zoom Classes and/or In-Person Classes
References
Available Upon Request
Certification
Certified John C. Maxwell Coach, Teacher, Trainer and Speaker in the following:
- Becoming a Person of Influence
- Everyone Communicates, Few Connect
- How to be a REAL Success
- Leadership Gold
- Put Your Dreams to the Test
- 15 Invaluable Laws of Growth
Timeline
Accounting Associate
Hot Frog Print & Media, Inc.
04.2024 - Current
Office Director
Christ Community Church
12.2020 - 04.2024
Associate Account Manager
The Benecon Group
11.2008 - 12.2020
Administrative Assistant
The Benecon Group
12.2007 - 11.2008
Office Manager
ReBath & More
07.2005 - 12.2007
Associate of Science - Secretarial Studies
Lancaster Bible College
Associate of Science - Biblical Studies
Lancaster Bible College
Similar Profiles
Tahlia CoxTahlia Cox
Research Support at Tags Print MediaResearch Support at Tags Print Media
RODULFO LLANOSRODULFO LLANOS
Warehouse Manager at Print MediaWarehouse Manager at Print Media
KUGANESVARI SUBRAMANIAMKUGANESVARI SUBRAMANIAM
QA Inspector at Markono Print Media Pte LtdQA Inspector at Markono Print Media Pte Ltd