CRISTIN HALL
El Cajon,CA
Summary
Dynamic healthcare professional with a proven track record at Sharp Healthcare, excelling in patient care coordination and insurance verification. Demonstrated expertise in medical filing and exceptional customer service, leading to enhanced patient satisfaction. Consistently achieved significant improvements in operational efficiency through effective team collaboration and adaptability. Core competencies include patient management, operational excellence, and process optimization.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Direct Care Staff Member
Maranatha adult program
San Diego, CA
07.2024 - 10.2024
- Monitored health and well-being of clients and reported significant health changes.
- Provided client care, assistance, and support in all client programming.
- Collaborated with Lead Staff and Program Facilitator to understand, implement, and monitor client ISP goals.
- Ensured effective implementation and monitoring of client ISP goals through collaboration with Lead Staff and Program Facilitator.
- Cleaned, groomed or draped patients to prepare for surgery, treatment or examination.
- Maintained detailed records of services performed on clients.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Recorded client status progress and challenges in logbooks and reports.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Assisted clients with maintaining good personal hygiene.
- Maintained accurate records and reports related to client care activities.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Performed housekeeping tasks, such as changing linens and cleaning rooms.
- Built strong and trusting rapport with clients and loved ones.
- Ensured safety of all clients in accordance with facility regulations.
Admission Director
Somerset Subacute facility
San Diego , CA
06.2018 - 08.2021
- Monitored changes in laws or regulations that may affect admissions processes.
- Directed the admissions process for a nursing home, ensuring compliance with regulatory standards and providing exceptional service to residents and their families.
- Managed the admissions department of a nursing home, overseeing the intake process and maintaining high standards of care and service.
- Led the admissions team at a nursing home, streamlining procedures to enhance efficiency and resident satisfaction.
- Managed insurance processes and ensured compliance with HIPAA regulations.
- Answered calls and provided exceptional customer service.
- Set and monitored monthly revenue goals to drive financial performance.
ADMISSION DIRECTOR
SOUTHBAY POSTACUTE
San Diego., CA
04.2018 - 06.2018
- Monitored changes in laws or regulations that may affect admissions processes.
- Directed the admissions process for a nursing home, ensuring compliance with regulatory standards and providing exceptional service to residents and their families.
- Managed the admissions department of a nursing home, overseeing the intake process and maintaining high standards of care and service.
- Led the admissions team at a nursing home, streamlining procedures to enhance efficiency and resident satisfaction.
- Managed insurance processes and ensured compliance with HIPAA regulations.
- Answered calls and provided exceptional customer service.
- Set and monitored monthly revenue goals to drive financial performance.
ADMISSION DIRECTOR
Lemon Grove Care & Rehabilitation Center
SAN DIEGO , CA
01.2015 - 04.2018
- Monitored changes in laws or regulations that may affect admissions processes.
- Directed the admissions process for a nursing home, ensuring compliance with regulatory standards and providing exceptional service to residents and their families.
- Managed the admissions department of a nursing home, overseeing the intake process and maintaining high standards of care and service.
- Led the admissions team at a nursing home, streamlining procedures to enhance efficiency and resident satisfaction.
- Managed insurance processes and ensured compliance with HIPAA regulations.
- Answered calls and provided exceptional customer service.
- Set and monitored monthly revenue goals to drive financial performance.
ACTIVITY DIRECTOR
COMMUNITY CARE CENTER
SAN DIEGO , CA
09.2012 - 01.2015
- Organized and led engaging outings for nursing home residents, enhancing their social and recreational experiences.
- Maintained thorough documentation of all activities and events, ensuring compliance with regulatory standards.
- Developed and implemented engaging activity programs to enhance residents' quality of life.
- Coordinated and supervised daily recreational activities tailored to residents' interests and abilities.
- Organized special events and outings to promote social interaction and community involvement among residents.
- Directed and coordinated state surveys to ensure compliance with healthcare regulations.
- Conducted phone calls and facilitated family healthcare meetings to discuss residents' well-being.
- Enhanced residents' quality of life through the development and implementation of engaging activities.
BUSINESS SERVICE REP
Sharp Rees-Stealy Medical Group
SAN DIEGO , CA
10.2010 - 09.2012
- Managed insurance updates and ensured accurate information for Sharp Healthcare, adhering to HIPAA regulations.
- Updated and maintained insurance information for Sharp Healthcare, ensuring compliance with HIPAA standards.
- Oversaw insurance updates and verified accuracy of information for Sharp Healthcare, in accordance with HIPAA guidelines.
- Scheduled appointments efficiently, ensuring optimal time management and patient satisfaction.
- Resolved payment issues promptly, maintaining compliance with HIPAA regulations and safeguarding patient privacy.
- Maintained strict adherence to HIPAA guidelines, ensuring the confidentiality and security of patient information.
- Ensured patients received the best SHARP experience through exceptional service.
- Maintained patient accounts while delivering top-tier customer service.
- Managed patient accounts to ensure accuracy and efficiency.
- Provided new patients with essential information and resources, ensuring smooth onboarding and promoting Sharp Rees-Stealy.
- Ensured all patient registrations were completed prior to services being rendered, enhancing operational efficiency.
- Maintained Sharp equipment under the supervision of the Branch Field Service Manager, ensuring optimal functionality.
- Performed administrative tasks such as filing, faxing and photocopying documents.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Developed strategies to improve customer satisfaction and loyalty levels.
FLOATER PATIENT SERVICE REP
Sharp Healthcare
SAN DIEGO , CA
10.2007 - 10.2010
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Counseled patients on potential financial liabilities and payment requirements.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Maintained accurate records of services provided during each visit or procedure.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Provided comprehensive patient service support across various departments within Sharp Healthcare.
- Delivered exceptional patient service by efficiently managing tasks across multiple departments at Sharp Healthcare.
- Ensured seamless patient service operations by floating between departments within Sharp Healthcare.
Ward Clerk
ALVACADO CARE CENTER
SAN DIEGO , CA
08.2007 - 10.2007
- Updated group medical records and technical library to promote smooth office operations.
- Interviewed patients to complete case histories and intake forms.
- Managed unit call reception and routed calls to correct department.
- Assisted in the maintenance of electronic health records (EHR) and manual filing systems.
- Coordinated daily schedules and appointments for medical staff and patients.
- Collaborated with healthcare team members on various projects such as developing new policies or procedures.
- Assisted nursing staff with administrative tasks to support patient care.
- Assisted in the preparation of patient charts prior to doctor visits.
- Responsible for greeting visitors, answering phones and providing general information.
- Managed daily operations of the ward including ensuring that all necessary equipment was available.
- Provided patient information to facilitate timely admissions and discharges.
- Received payments from patients in person or via phone and mailing services.
- Ensured compliance with HIPAA regulations when handling patient information.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Utilized hospital information systems for data entry and retrieval.
- Managed patient records, ensuring confidentiality and compliance with healthcare regulations.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Guest Service Representative
Barona Valley Ranch Resort And Casino
SAN DIEGO , CA
03.2002 - 06.2007
- Informed customers about upcoming events held at the hotel.
- Assisted guests with check-ins and check-outs in a timely manner.
- Encouraged customers to provide feedback on their stay experiences.
- Provided guidance to new team members on how to perform tasks correctly.
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Maintained cleanliness of lobby area and front desk counter.
- Answered incoming calls from guests seeking reservations or general information.
- Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
- Maintained accurate records of all transactions within the hotel software system.
- Handled customer complaints professionally and efficiently.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Provided assistance to guests throughout their stay.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Managed guest services at Barona Casino, including door count and announcements.
- Coordinated and facilitated tournaments and special events, ensuring smooth operations.
- Provided exceptional guest service, enhancing overall guest experience at Barona Casino.
Education
High School Diploma -
Chaparral High School
San Diego, CA06-2001
Some College (No Degree) - Medical Assistant
Valley Career Vocational Collage
SAN DIEGO Skills
- Medical filing
- Front desk supervision
- Document filing
- System updates
- Patient greeting
- Insurance verifying
- Recording histories
- Appointment confirmation
- Check-in coordination
- Medical insurance
- Customer service
- Conflict resolution
- Healthcare industry
- Data entry proficiency
- Medicaid
- HIPAA compliance
- Scheduling appointments
- Appointment scheduling
- Patient feedback collection
- Patient admitting
- Account updating
- Complaint resolution
- Customer education
- Inbound and outbound calling
- Email management
- Call center procedures
- Medical terminology
- Microsoft outlook
- Multi-line phone talent
- Record preparation
- Task prioritization
- Call management
- Adaptability and flexibility
- Clerical support
- Strong teamwork
- Team collaboration
- Complaint handling
- Customer support
- Inter-departmental collaboration
Certification
- medical assistant
- activity director
- customer service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Direct Care Staff Member
Maranatha adult program
07.2024 - 10.2024
Admission Director
Somerset Subacute facility
06.2018 - 08.2021
ADMISSION DIRECTOR
SOUTHBAY POSTACUTE
04.2018 - 06.2018
ADMISSION DIRECTOR
Lemon Grove Care & Rehabilitation Center
01.2015 - 04.2018
ACTIVITY DIRECTOR
COMMUNITY CARE CENTER
09.2012 - 01.2015
BUSINESS SERVICE REP
Sharp Rees-Stealy Medical Group
10.2010 - 09.2012
FLOATER PATIENT SERVICE REP
Sharp Healthcare
10.2007 - 10.2010
Ward Clerk
ALVACADO CARE CENTER
08.2007 - 10.2007
Guest Service Representative
Barona Valley Ranch Resort And Casino
03.2002 - 06.2007
High School Diploma -
Chaparral High School
Some College (No Degree) - Medical Assistant
Valley Career Vocational Collage
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