CRISTIN KILZI

supporting small to mid-sized business clients through tailored financial solutions. Skilled in relationship management, credit and deposit products, cash management, and merchant services. Proven ability to identify client needs, grow portfolios, and drive revenue through consultative sales while ensuring compliance with banking regulations. Trusted advisor focused on delivering exceptional client service and long-term business growth.

• Responsible for meeting with customers and prospects both in person and on the phone to determine their financial needs, and meeting those needs by proactively offering appropriate products, services, and guidance to achieve their financial goals.
• Focus on small business customers with revenues up to $5MM acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending.

• Identified client's financial needs by making appropriate product recommendations on accounts related to unsecured, auto boat loans and heloc, checking, savings retail and small business, cd, credit cards, ira accounts and other products. Educates customers on emerging technology and digital solutions to make banking easier. Partners with teams to provide financial center client's with both consumer and business solutions, services, and strategies when uncovering personal banking needs and helping client's navigate their unique life priorities. Managed client interactions by taking the best course of action for the bank and its client's and abiding by all regulatory requirements. As a licensed banker, Provided rate quotes and coverage recommendations about life insurance and annuities; assists with long-term planning.

• Cultivated client relationships through in-person and telephonic engagements. Identified client needs, advising on suitable financial products to optimize their economic well-being. As a team leader, assume management responsibility. Contribute to the success of the company by maximizing the depth and profitability of the customers relationship through partnering with sales specialist in retail lending, small business, investments and other product areas. Proactively visit with customers to discover their financial needs and provide recommendations.

• Managed administrative lawsuit filings, assessing case conditions. Strategically defended client interests through legal actions. Offered expert legal counsel during proceedings Prepared comprehensive legal documents and pleadings. Acted as the primary representative for client's in court Evaluated legal situations to guide case strategies effectively, ensuring optimal outcomes. Provided expert legal advice, supporting client's through complex administrative proceedings. Analyzed client cases for optimal legal approaches, maximizing success rates.