Cristin Mahony
Administration Management
Quincy,MA
Summary
Experienced Management and Administration Professional with expert leadership, planning, organizational, problem-solving, and relationship-building skills. Through the successful management of multiple teams, programs, facilities, and a commission-only business, I have proven to be goal-oriented and committed to the growth of strong business relationships and customer satisfaction. Seeking a position that will allow me to contribute strong administrative and interpersonal skills to the continued growth and success of your team.
Overview
13
13
years of professional experience
11
11
Certifications
Work History
Practice Manager
The Vascular Care Group
Wellesley, MA
05.2022 - 07.2023
- Provided project management support for development of new Office-Based Lab (OBL) and growing vascular practice.
- Developed, implemented, and maintained office policies and procedures while coordinating day-to-day operations of practice.
- Interview, onboard, and train a productive medical and administrative team. Conducted yearly performance reviews.
- Responsible for overall maintenance of the facility and management of repairs.
- Oversaw financial performance of the revenue cycle.
- Oversaw office inventory activities including ordering, stocking and shipment receiving of equipment and supplies.
- Performed staff payroll bi-weekly.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ensured patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.
- Coordinated physician outreach and practice development.
- Coordinated logistics for internal and external meetings and conferences.
- Acted as a liaison with hospital affiliations.
General Manager/Site Leader
Optum
Boston, Massachusetts
10.2017 - 02.2022
- Supervised and directed all operations, staffing and programming aspects of corporate site.
- Held primary responsibility for full cycle human capital inclusive of hiring, coaching, scheduling, training, developing, evaluating, and assigning projects and workload to staff.
- Assumed key responsibility in planning, marketing, and management of all membership engagement programs.
- Oversaw facility operations including contracting, purchasing, preventative maintenance, safety and repair of all fitness equipment.
- Acted as the direct liaison between Optum's on-site services and client's operations department.
- Delivered quarterly presentations inclusive of member engagement programs, facility utilization, and operations details.
- Performed staff payroll bi-weekly along with related budgeting.
Certified Personal Trainer
Healthworks Fitness For Women
Boston, MA
11.2010 - 10.2017
- Maintained success within commission-only position for 6+ years.
- Named top-10 employee company wide by exceeding targeted goals through personal training sales and client retention.
- Managed incoming revenue in order to hit monthly, quarterly, and yearly goals through sales, report generation, business development and client retention.
- Developed strong relationships with club members, personal clients and staff in order to drive new business development and promote long-term business growth.
- Facilitated health behavior change and it's maintenance in clients through positive attitude, motivational fitness coaching, and proper nutritional guidance.
- Administered structured fitness assessments in order to formulate individualized program design for personal clients.
Assistant Fitness Director
Healthworks Fitness For Women
Boston, MA
11.2010 - 10.2012
- Managed and mentored a team of 25+ employees.
- Assisted in managing club's health and fitness programming including: personal training, small group training, pilates, and member integration and support.
- Administered daily operations to ensure our team was on track to hit department revenue goals through member prospecting, sales, report generation and team motivation.
- Participated in hiring, coaching, motivating, training, developing, evaluating, and assigning projects and workload to staff.
- Oversaw facilities operations including preventative maintenance, repair, and purchasing of all fitness equipment.
- Aided in the creation, marketing and management of fitness club programs and promotions for new and existing members.
- Performed staff payroll bi-weekly.
- Created and managed employee shift schedules.
Education
Bachelor of Science - Exercise And Health Sciences
University of Massachusetts - Boston
Boston, MA12.2009
Skills
- Team Leadership
- Facilities and Operations Management
- Project Management
- Staff Training and Development
- Relationship Building
- Sales & Marketing
- Customer Service
- Business Administration
- Organizational Skills
- Health, Fitness and Wellness
- Microsoft Office, PeopleSoft, Kronos, Insperity, Epic
Certification
- Certified Police Matron- Plymouth Police Academy
- Certified Personal Trainer- American College of Sports Medicine
- Adult and Pediatric First Aid/CPR/AED- American Red Cross
- Functional Movement Screen (FMS) Certified Coach I & II
- Pregnant and Postpartum Fitness Training Certified Coach- Annette Lang Education Systems
- STOTT- Mat Pilates Trained
- Kettlebell Lifting Certified Coach- Level 1 KettleBell Concepts
- TRX Suspension Training Certified Coach- TRX Training Institute
- Cancer Exercise Specialist- Cancer Exercise Training Institute
Accomplishments
Honors and Awards: Voted Boston's Best Personal Trainers by Boston's A-List, 2015 & 2016
Timeline
Practice Manager
The Vascular Care Group
05.2022 - 07.2023
General Manager/Site Leader
Optum
10.2017 - 02.2022
Certified Personal Trainer
Healthworks Fitness For Women
11.2010 - 10.2017
Assistant Fitness Director
Healthworks Fitness For Women
11.2010 - 10.2012
Bachelor of Science - Exercise And Health Sciences
University of Massachusetts - Boston
- Certified Personal Trainer- American College of Sports Medicine
- Certified Police Matron- Plymouth Police Academy
- Adult and Pediatric First Aid/CPR/AED- American Red Cross
- Functional Movement Screen (FMS) Certified Coach I & II
- Pregnant and Postpartum Fitness Training Certified Coach- Annette Lang Education Systems
- STOTT- Mat Pilates Trained
- Kettlebell Lifting Certified Coach- Level 1 KettleBell Concepts
- TRX Suspension Training Certified Coach- TRX Training Institute
- Cancer Exercise Specialist- Cancer Exercise Training Institute
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