Cristin Marundee
Copperas Cove,CA
Summary
Accomplished Shift Supervisor at Starbucks, adept in team leadership and inventory control, significantly improved efficiency and customer satisfaction. Excelled in conflict resolution and staff scheduling, fostering a cohesive team dynamic. Demonstrated expertise in financial accuracy and customer-oriented service, ensuring a welcoming environment for both staff and patrons.
Overview
17
17
years of professional experience
Work History
Shift Supervisor
Starbucks
08.2007 - 03.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Managed equipment maintenance schedules to ensure optimal performance, minimizing downtime due to malfunctions or repairs.
- Safeguarded employee safety by enforcing strict adherence to company health protocols and providing regular training in food handling best practices.
- Assisted in the development and implementation of new store policies, leading to improved efficiency and a more cohesive team dynamic.
- Accurately completed end-of-day financial tasks worth over $2000 of cash and card transactions daily.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Education
Associate of Applied Science - Veterinary Technology
Carrington College
San Leandro, CA08.1999
Skills
- Customer-Oriented
- Inventory control and record keeping
- Conflict resolution techniques
- Staff Scheduling
- Continuous Improvement
- Team Leadership
- Strong verbal and written communication
Timeline
Shift Supervisor
Starbucks
08.2007 - 03.2024
Associate of Applied Science - Veterinary Technology
Carrington College
Similar Profiles
Abdulwahab ChaudhryAbdulwahab Chaudhry
Barista at StarbucksBarista at Starbucks
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks
Marilyn GarciaMarilyn Garcia
Barista at StarbucksBarista at Starbucks
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Jaylen DoddJaylen Dodd
Cable Lineman Helper at Self Employed ServicesCable Lineman Helper at Self Employed Services