Summary
Overview
Skills
Strengths
Accomplishments
Technical Skills
Work History
Volunteer
Cristin Orr

Cristin Orr

STRATHAM,NH

Summary

Experienced Operational Leader and Project Manager with a high EQ and a proven track record of bringing global strategies to life.

Core Values:

  • Customer Obsessed - They may not always be right but they deserve to feel like they are!
  • Perfectly Impatient - Time is money and customers deserve to be paid in speed and efficiency.
  • Feedback, Feedback, Feedback - It's only negative if you give it sparingly. Say it with care and empathy and be open to it in return.
  • Alignment is Key - If we aren't on the same page, we may as well be reading different books.

Overview

20
20
years of professional experience
11
11

Years of project management

9
9

Years of Healthcare SaaS

10
10

Years of Supply Chain

Skills

  • Cross-Functional Team Leadership
  • Stakeholder Management
  • Change Management
  • Risk Mitigation
  • Resource Planning, Scoping, and Budgeting
  • Executive Client Relationship Management
  • Data Analysis and KPI Tracking
  • Meeting Facilitation
  • Agile Methodology
  • Execution Expert
  • Ambiguity Eliminator
  • Chaos Pilot - Google it!

Strengths

Organizational Alignment  |  Strategic Thinking  |  Executing  | Communicating  |  Energizing

Accomplishments

  • Spearheaded go-to-market efforts for new software packages, driving a substantial 52% increase in client base with an impressive 98% client retention rate.
  • Successfully led global expansion efforts, resulting in a 36% increase in client implementations, maintaining an exceptional 97% client retention rate.
  • Maintained a suite of reports and dashboards, showcasing company KPIs, project activity, and progress, ensuring transparency for executive leaders and accountability for project team members. Achieved a 98% satisfaction rate among project stakeholders for communication and updates.
  • Led internal implementation of two new Enterprise Resource Planning (ERP) systems for two different employers, designed business processes to incorporate the new technologies and maximize operational efficiencies. Achieved a 27% reduction in administrative overhead and received a promotion.
  • Won "Employee of the Year" two years in a row.

Technical Skills

  • Microsoft 365
  • Microsoft Project
  • Smartsheet Superuser
  • Salesforce
  • Monday
  • Asana
  • Azure DevOps

Work History

Chief Operating Officer

HyrdaCor
2016 - Current
  • Managed 83% of company-wide revenue and oversaw go-to-market efforts for 6 different software packages within healthcare, resulting in a significant 750-site increase in global client installations.
  • Partnered with the executive team to identify business development opportunities, and execute company strategies.
  • Led, motivated, and mentored cross-functional teams, fostering alignment and a collaborative environment to enable meaningful project contributions from all team members.
  • Managed a portfolio of key client accounts, acting as the voice of the client to ensure internal stakeholders were in line with client needs. Delivered quarterly business reviews and achieved a 100% client retention rate against personal portfolio.
  • Ownership of cross-departmental projects, utilizing best practices to create agile project plans, monitor progress, and proactively identify and mitigate risks.
  • Pioneered scalable and efficient processes across departments, integrating automation strategies and facilitating organizational growth while adhering to staffing budgets.

GENERAL MANAGER

A&R SAWYER
2012 - 2016
  • Spearheaded end-to-end activities for the organization while launching a software startup, HydraCor, bridging technological gaps in healthcare.
  • Streamlined processes and complex projects, yielding increased efficiencies, effectiveness, and a 36% improvement in inventory accuracy.
  • Established KPIs to monitor and impact company health and performance.
  • Executed all financial functions, including billing process and P&L management, leading to a 29% increase in cash flow.

SUPPLY CHAIN & PLANNING COORDINATOR

BESI NORTH AMERICA
2011 - 2012
  • Negotiated, forecasted, and procured all materials, equipment, services, and supplies to meet manufacturing demand.
  • Managed manufacturing job orders within the Enterprise Resource Planning (ERP) system, ensuring timely delivery of high-value items for Just-in-Time (JIT) production.
  • Oversaw warehouse operations and inventory practices, resulting in a 22% increase in inventory accuracy.

SENIOR BUYER

VITRONICS SOLTEC, AN ITW COMPANY
2008 - 2011
  • Directed a process improvement team that identified local sourcing options for overseas suppliers, driving a 40% increase in daily order fulfillment, an 8% boost in margins, a 19% sales increase, and reducing Month-on-Hand (MOH) inventory from 12 to less than 2.
  • Developed and implemented a quarterly process for updating Order Points and Order Quantities to respond swiftly to changes in demand and meet Month-on-Hand (MOH) objectives.
  • Supported company-wide metrics, including MOH, Purchase Price Variance (PPV), Cost Savings, Margins, and Cycle Count.
  • Produced custom reports and conducted data analysis to inform decision-making processes.

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Cristin Orr