Cristin Snuggs
Indianapolis,United States
Summary
Motivated customer service rep of 7 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Overview
8
8
years of professional experience
Work History
Call Center Representative
Sitel
Indianapolis, IN
10.2019 - 10.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Answered average of 7 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Customer Service Cashier
Family Dollar
Indianapolis, IN
01.2019 - 10.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
Call Center Customer Service Representative
BMV
Indianapolis, IN
04.2015 - 01.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
Customer Service Representative
JCPenney
Indianapolis, IN
04.2009 - 05.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Packer
Newgistics
Indianapolis, IN
12.2008 - 06.2009
- Completed daily orders with expert picking and packing of shipments.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Complied with safety, health and environmental regulations as prescribed by law.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
Education
High School Diploma -
Lawrence North High School
Indianapolis, IN05.2010
Skills
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Microsoft Outlook
- Active Listening
- Microsoft Windows
- Microsoft Office
- Microsoft Internet Explorer
- Outlook
Timeline
Call Center Representative
Sitel
10.2019 - 10.2021
Customer Service Cashier
Family Dollar
01.2019 - 10.2019
Call Center Customer Service Representative
BMV
04.2015 - 01.2019
Customer Service Representative
JCPenney
04.2009 - 05.2010
Packer
Newgistics
12.2008 - 06.2009
High School Diploma -
Lawrence North High School
Similar Profiles
Shadi SangreShadi Sangre
DTV Customer Service at SitelDTV Customer Service at Sitel
Angel NewkirkAngel Newkirk
Customer Service Representative at SitelCustomer Service Representative at Sitel
Kathleen HarperKathleen Harper
At-home Customer Service Agent at SITELAt-home Customer Service Agent at SITEL
UMANG RACHHUMANG RACHH
Customer Service Representative at SitelCustomer Service Representative at Sitel
Babajide FaniyanBabajide Faniyan
Warehouse Associate at AmazonWarehouse Associate at Amazon