Cristin Telles
Network and Information Systems Manager
5940 Perseus Ave NW Albuquerque,New Mexico
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
12
12
years of post-secondary education
Work History
Network and Information Systems Manager
Southwest Federal Credit Union
7 2013 - 12.2019
- Improved overall efficiency by implementing advanced information systems strategies and solutions.
- Aligned IT initiatives with overall corporate objectives by working closely with executive leadership on strategic planning sessions.
- Conducted regular system audits to ensure compliance with relevant industry regulations and standards.
- Oversaw vendor selection processes, ensuring alignment with company objectives and cost-effectiveness in procurement decisions.
- Developed training programs for staff to enhance their understanding of new technologies and systems integration.
- Implemented disaster recovery plans, safeguarding critical data from unforeseen events or threats.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Reduced downtime during system upgrades by successfully planning and executing seamless migrations.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Conducted regular system audits to ensure compliance with relevant industry regulations and standards
Member Service Representative
Southwest Federal Credit Union
05.2011 - 07.2013
- Managed daily balancing tasks reducing discrepancies in accounting records while maintaining accuracy.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Maintained and managed customer files and databases.
- Managed over 50-75 customer calls per day.
Education
Bachelor of Science - Criminology & Criminal Justice
Arizona State University
Tempe, Arizona 06.2022 - Current
Associate of Arts -
San Juan College, Associate of Applied Arts in Liberal Art
Farmington, New Mexico 08.2015 - 12.2021
High School Diploma -
Aztec High School, High School Diploma
Aztec, New Mexico 08.2004 - 05.2008
Skills
Network Administration
Information Security
Multitasking Abilities
Excellent Communication
Paperwork Processing
Complaint resolution
Timeline
Bachelor of Science - Criminology & Criminal Justice
Arizona State University
06.2022 - Current
Associate of Arts -
San Juan College, Associate of Applied Arts in Liberal Art
08.2015 - 12.2021
Member Service Representative
Southwest Federal Credit Union
05.2011 - 07.2013
High School Diploma -
Aztec High School, High School Diploma
08.2004 - 05.2008
Network and Information Systems Manager
Southwest Federal Credit Union
7 2013 - 12.2019