CRISTINA A AYALA
Alhambra,CA
Summary
Knowledgeable Loan Processor and Jr. Underwriter bringing 10+ years of experience in banking and financial positions. Successfully manages high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Quality Assurance Specialist
Wells Fargo & Company
02.2023 - 01.2024
- Analyzed quality assurance data to identify trends and develop and implement corrective action plans.
- Conducted regular internal audits to identify non-conforming issues.
- Maintained knowledge of current industry developments and regulatory requirements for quality assurance purposes.
- Reviewed customer requirements and specifications to ensure products met standards.
- Interpreted and evaluated test results against established criteria to determine compliance with applicable regulations and standards.
Conventional Mortgage Underwriter
Wells Fargo
05.2021 - 02.2023
- Reviewed loan applications and analyzed financial information such as income, assets, liabilities, and credit history to determine borrower eligibility for conventional mortgage loans.
- Calculated debt-to-income ratios and other relevant metrics to ensure compliance with regulatory guidelines.
- Interpreted underwriting guidelines from government agencies and regularly updated knowledge of federal regulations related to residential lending practices such as TRID, RESPA, HMDA.
- Reviewed titles and appraisals to validate properties to meet insurer and guarantor standards.
- Communicated decisions regarding loan approval or denial in a timely manner to all parties involved in the transaction.
Senior Mortgage Loan Processor
Wells Fargo & Company
08.2019 - 04.2021
- Analyzed applicant documents for accuracy and truthfulness on financial status, credit history and property appraisal to determine feasibility of granting loans.
- Interpreted mortgage regulations regarding income calculations, debt-to-income ratios and other lending criteria.
- Actively monitored the daily pipeline to ensure timely closings of loans in process.
- Maintained regular contact with customers throughout the loan process providing updates on progress made or any needed information or documentation.
- Participated in training sessions designed to keep abreast of changing industry regulations, loan products, procedures and standards.
Housing Program Specialist
Los Angeles County Development Authority
Alhambra, CA
08.2016 - 08.2019
- Assessed eligibility of applicants for housing programs in accordance with all relevant local, state, and federal regulations governing the operation of the housing program.
- Verified assets and income for applicants, maintained accurate records and documented client data in company databases.
- Reviewed contracts and agreements related to housing programs and ensured federal compliance.
- Assisted clients with permanent housing transitions.
- Educated participants on lease and rental agreements, and responded to complaints and inquiries to improve service delivery.
Senior Loan Processor
Union Bank
Brea
04.2016 - 07.2016
- Analyzed income documentation including pay stubs, W2s, tax returns, bank statements, and appraisals to determine borrower's ability to repay the loan.
- Reviewed and evaluated loan applications to ensure accuracy, completeness, and compliance with state and federal policies and regulations.
- Monitored progress of loans throughout the entire origination process from pre-qualification through post-closing activities.
- Managed multiple projects simultaneously while meeting tight deadlines, and filing completed packages quickly and efficiently.
- Collaborated closely with underwriters when reviewing stipulations and files for final approval.
Senior Mortgage Loan Processor
East West Bank
El Monte
09.2015 - 04.2016
- Prepared loan packages for underwriting, including ordering title reports, credit reports, appraisals, verifications of employment and other documentation as required.
- Reviewed and verified loan documents to ensure accuracy and compliance with company policies and procedures.
- Assisted Loan Officers in resolving customer issues related to their mortgages by troubleshooting potential solutions or escalating them when necessary.
- Developed relationships with internal departments such as Underwriting, Closing, Funding and Compliance teams in order to facilitate smoother processing timelines.
- Participated in training sessions designed to keep abreast of changing industry regulations and standards.
Senior Loan Processor
Bank of America
Brea
12.2009 - 09.2015
- Structured loan packages by properly analyzing credit reports, income and asset documents, and reviewed for compliance with state and federal regulations.
- Organized loan files, updated databases, and monitored progress of loans throughout the entire origination process from pre-qualification through post-closing activities.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Assisted junior staff members with any questions they may have had about the loan process or procedures.
- Responded promptly to customer inquiries regarding their loan status and requirements.
Education
Bachelor of Arts - Sociology
California State University - Los Angeles
Los Angeles, CA12-2021
Skills
- Risk Management
- Regulatory Compliance
- Team Collaboration
- Detail Oriented
- Problem-Solving Skills
- Communication Proficiency
- Analytical Thinking
- Financial Document Review
- Credit Evaluation
Accomplishments
- Wells Fargo: Year-end 2022 performance results exceeded the company’s expectations.
- LACDA: New Contracts’ Top Producer (Oct. 2018).
- East West Bank: Played a key role in expanding the New Business Development Operations team, resulting in a notable 20% increase in productivity within a span of 3 months.
- Bank of America: Customer Delight Award of Excellence (Jan. 2015), Participated as Subject Matter Expert for new associates and new processing centers (Mar. 2014).
- Cal State University Los Angeles: Magna Cum Laude Baccalaureate Honors for GPA greater than 3.75
References
References available upon request.
Timeline
Quality Assurance Specialist
Wells Fargo & Company
02.2023 - 01.2024
Conventional Mortgage Underwriter
Wells Fargo
05.2021 - 02.2023
Senior Mortgage Loan Processor
Wells Fargo & Company
08.2019 - 04.2021
Housing Program Specialist
Los Angeles County Development Authority
08.2016 - 08.2019
Senior Loan Processor
Union Bank
04.2016 - 07.2016
Senior Mortgage Loan Processor
East West Bank
09.2015 - 04.2016
Senior Loan Processor
Bank of America
12.2009 - 09.2015
Bachelor of Arts - Sociology
California State University - Los Angeles
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