Hardworking Customer Service focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
20
20
years of professional experience
Work History
Customer Service Account Representative
Daltile
Dallas, TX
08.2022 - Current
Answered customer inquiries through phone, email, and chat.
Provided customers with product and service information.
Resolved customer complaints in a timely manner.
Processed orders, returns, exchanges, and refunds efficiently.
Generated monthly reports to track customer satisfaction levels.
Followed up on customer inquiries not immediately resolved.
Collaborated with other departments to resolve customer issues.
Maintained knowledge of current promotions and new products and services.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Supported sales team members to drive growth and development.
Updated databases with new and modified customer data.
Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Customer Service Supervisor
Eleganza Tiles
Dallas, TX
02.2012 - 08.2022
Order processing, via email or phone (SAP SYSTEM), Invoice orders end of day
Maintain an orderly workflow according to priorities
Create BOL's for shipments & UPS, Process any claims if needed with Freight companies
Create transfers from Warehouse to Warehouse (LTL or Truckloads)
Access to Paytrace for Credit card payments
Maintaining customer satisfaction by providing problem solving solutions
Work directly with Warehouse, printing pre pull ticket for all order requests
Supervised staff and provided assistance to meet department and organizational goals
Addressed escalated customer complaints and implemented solutions to restore satisfaction
Reviewed reports for accounts subject to collection actions.
Manager
Dennys Restaurant
Irving, TX
01.2004 - 10.2011
Followed company procedures to perform appropriate disciplinary action
Completed daily opening, closing and administrative tasks for smooth business operations
Provided direct leadership to team of 5 to 10 employees
Delivered store sales and financial objectives, improved restaurant operations and service quality
Recruited, interviewed, hired and trained staff to company service-oriented values
Inspected restaurant cleanliness to monitor compliance with food safety and sanitation regulations.