Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cristina Aguillon

Grand Prairie,TX

Summary

Hardworking Customer Service focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

Overview

20
20
years of professional experience

Work History

Customer Service Account Representative

Daltile
Dallas, TX
08.2022 - Current
  • Answered customer inquiries through phone, email, and chat.
  • Provided customers with product and service information.
  • Resolved customer complaints in a timely manner.
  • Processed orders, returns, exchanges, and refunds efficiently.
  • Generated monthly reports to track customer satisfaction levels.
  • Followed up on customer inquiries not immediately resolved.
  • Collaborated with other departments to resolve customer issues.
  • Maintained knowledge of current promotions and new products and services.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Supported sales team members to drive growth and development.
  • Updated databases with new and modified customer data.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Customer Service Supervisor

Eleganza Tiles
Dallas, TX
02.2012 - 08.2022
  • Order processing, via email or phone (SAP SYSTEM), Invoice orders end of day
  • Maintain an orderly workflow according to priorities
  • Create BOL's for shipments & UPS, Process any claims if needed with Freight companies
  • Create transfers from Warehouse to Warehouse (LTL or Truckloads)
  • Access to Paytrace for Credit card payments
  • Maintaining customer satisfaction by providing problem solving solutions
  • Work directly with Warehouse, printing pre pull ticket for all order requests
  • Supervised staff and provided assistance to meet department and organizational goals
  • Addressed escalated customer complaints and implemented solutions to restore satisfaction
  • Reviewed reports for accounts subject to collection actions.

Manager

Dennys Restaurant
Irving, TX
01.2004 - 10.2011
  • Followed company procedures to perform appropriate disciplinary action
  • Completed daily opening, closing and administrative tasks for smooth business operations
  • Provided direct leadership to team of 5 to 10 employees
  • Delivered store sales and financial objectives, improved restaurant operations and service quality
  • Recruited, interviewed, hired and trained staff to company service-oriented values
  • Inspected restaurant cleanliness to monitor compliance with food safety and sanitation regulations.

Education

High School Diploma -

Irving High School

Skills

  • Bilingual English/ Spanish read and write
  • Problem Solving Skills
  • Flexibility Communication Skills
  • Teamwork Leadership
  • Account Management
  • Order Processing
  • Customer Service
  • Understanding Customer Needs
  • Work Prioritization
  • LiveChat Messaging
  • MS Office

References

References available upon request.

Timeline

Customer Service Account Representative

Daltile
08.2022 - Current

Customer Service Supervisor

Eleganza Tiles
02.2012 - 08.2022

Manager

Dennys Restaurant
01.2004 - 10.2011

High School Diploma -

Irving High School
Cristina Aguillon