Cristina Alaniz
Harlingen,TX
Summary
Adept at client relationship building and meeting facilitation, I excel in environments requiring exceptional customer support and account management. At Westbrook Clinic, I significantly enhanced client satisfaction by resolving issues efficiently, underscoring my expertise in service recommendations and follow-up skills. My background also includes proven call center experience and a knack for meeting tight deadlines, showcasing a balanced blend of hard and soft skills.
Overview
14
14
years of professional experience
Work History
Client Support Service
Westbrook Clinic
Brownsville, TX
10.2020 - Current
- Provided exceptional customer service to clients by responding promptly and accurately to inquiries, complaints, and requests.
- Resolved client issues in a timely manner while maintaining high standards of quality control and customer satisfaction.
- Assisted clients with product selection and ordering processes, as well as troubleshooting technical problems.
- Assist clients in managing their insurance expenses by helping them understand their monthly statements and bills. Also provide support in covering copay costs, ensuring that they can access the care they need without financial stress.
- Help patients manage their financial needs by assisting them with utility bill payments and providing support in obtaining monthly food cards if they are eligible. Our goal is to ensure they have the resources they need for a comfortable living situation."
Lead Phlebotomist
CSL Plasma Center
Harlingen, TX
07.2018 - 09.2020
- Performed phlebotomy procedures on patients in a professional, safe and timely manner.
- Monitored the inventory of supplies and equipment used for phlebotomy services.
- Trained new staff on proper collection techniques and safety protocols.
Correctional Officer
East Hidalgo Detention Center
La Villa , TX
02.2017 - 01.2018
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
Call Center Representative
Life Lock
Harlingen , Texas
05.2013 - 07.2016
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
Call Center Representative
Qualfon
Harlingen , TX
08.2012 - 07.2016
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
Cashier
Ralph Lauren
Mercedes, TX
05.2011 - 08.2012
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
Education
Certificate - Medical Assistant
South Texas Training Center
San Benito, TX04-2020
High School Diploma -
Harlingen High School
Harlingen, TX05-2011
Skills
- Client Relationship Building
- Sales Support
- Meeting facilitation
- Membership renewals
- Account Management
- Service Recommendations
- Client Support
- Customer Support
- Follow-up skills
- Call center experience
- Meeting deadlines
Timeline
Client Support Service
Westbrook Clinic
10.2020 - Current
Lead Phlebotomist
CSL Plasma Center
07.2018 - 09.2020
Correctional Officer
East Hidalgo Detention Center
02.2017 - 01.2018
Call Center Representative
Life Lock
05.2013 - 07.2016
Call Center Representative
Qualfon
08.2012 - 07.2016
Cashier
Ralph Lauren
05.2011 - 08.2012
Certificate - Medical Assistant
South Texas Training Center
High School Diploma -
Harlingen High School
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