Cristina Alba-Martinez
Taylor,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Laboratory Scientist position. Excelled in task automation, enhancing operational efficiency and reducing wait times. Demonstrated exceptional ability to manage high-pressure situations, significantly improving customer satisfaction and team performance through effective leadership and problem-solving skills. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Front End Assistant
Costco
03.2020 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Built rapport with clientele by engaging in friendly conversation while processing transactions.
- Assisted customers with finding products, providing them with a positive shopping experience.
- Ensured accurate financial records by carefully counting cash drawer at the beginning and end of each shift.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Handled high-pressure situations with ease, effectively managing long lines during peak hours.
- Contributed to team success by willingly covering shifts for colleagues when needed or requested.
- Exceeded company expectations through exceptional attendance record and punctuality on a daily basis.
- Reduced wait times by quickly scanning items and applying appropriate discounts or promotions.
- Balanced multiple priorities simultaneously, attending to customer needs while maintaining an efficient workflow at the front end of the store.
- Collaborated with team members to keep store clean, stocked, and visually appealing for customers.
- Worked with floor team and managers to meet wide range of customer needs.
Manager's Assistant
Golden Chick
03.2019 - 03.2020
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Managed filing system, entered data and completed other clerical tasks.
Education
Associate of Science - Health Sciences
Austin Community College
Austin, TXSkills
- Task automation tools
- Register preparation
- Client Communication
- Customer Service
- Cleaning and sanitizing
- Written and verbal communication
Languages
Spanish
Native or Bilingual
Timeline
Front End Assistant
Costco
03.2020 - Current
Manager's Assistant
Golden Chick
03.2019 - 03.2020
Associate of Science - Health Sciences
Austin Community College
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