Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Cristina Aldaz

Odessa,TX

Summary

High qualified and results-driven professional, demonstrating solid interpersonal,communication, and problem solving skills. Adapt at providing exemplary customer service, coaching and mentoring employees, and achieving all company goals and objectives. Energetic and goal-oriented with an impressive performance record and well-rounded background in optimizing employee performance. Currently seeking a position which will utilize all skills, abilities, and areas of expertise as follows.

- Customer Service

- Data Entry

- Administrative Support

- Shipping/Receiving

- Relationship Building

- Record/ File Maintenance

- Staff training

- Team Collaboration

- Problem Solving

- Computer Skills

Microsoft Excell

Microsoft Outlook

Microsoft Powerpoint

- Payroll

- Detail Oriented




Overview

12
12
years of professional experience

Work History

Dispatch

Silver Logistics LLC
11.2021 - 08.2024
  • Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
  • Supported dispatch team in resolving issues promptly, minimizing delays and disruptions in service delivery.
  • Collaborated with dispatch team for smooth operations, keeping clear communication at all times.
  • Streamlined dispatch processes by introducing new software tools which increased productivity levels among team members.
  • Maintained detailed records of all dispatch activities, allowing for easy review and analysis of performance metrics.
  • Streamlined dispatch operations by implementing efficient scheduling and routing procedures.
  • Determined labor requirements to dispatch workers to construction sites.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
  • Collaborated effectively with dispatch teams to ensure accurate delivery information, addressing any discrepancies immediately.
  • Enhanced communication between drivers and dispatch by implementing efficient messaging system.
  • Increased efficiency in responding to emergency calls by developing a streamlined dispatch system.
  • Contributed to a safer community by prioritizing emergency situations and ensuring timely dispatch of appropriate resources.
  • Streamlined dispatch processes by implementing efficient scheduling and route planning strategies.
  • Coordinated with dispatch and other emergency services to optimize response times and resource allocation.
  • Increased customer satisfaction by ensuring that goods were available for dispatch without unnecessary delays.
  • Trained new dispatch agents to ensure adherence to company protocols and standard operating procedures.
  • Promoted a culture of teamwork within the dispatch center, fostering strong working relationships among colleagues.
  • Enhanced emergency response times by streamlining dispatch protocols and procedures.
  • Provided exceptional leadership in personnel management, including recruitment, training, and development of dispatch staff members.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Maintained high levels of employee retention through effective coaching, mentoring, and training programs for dispatch staff.
  • Streamlined dispatch processes for increased efficiency and timely deliveries.
  • Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.

Hatcher

Liberty Oilfield Services
08.2014 - 10.2021
  • Operated forklift safely to pick up and move loads.
  • Fostered a culture of continuous improvement within the batching department by encouraging open communication and idea-sharing among team members.
  • Managed inventory levels to ensure a consistent supply of raw materials for batch production.
  • Assisted in the development of new product formulations by conducting small-scale test batches.

Welder Helper

Strike LLC
05.2012 - 07.2014
    • Fetched materials, equipment, and tools for welding professionals.
    • Removed trash and excess materials to clean up work areas.
    • Supported welders with precise measurements, cutting, and fitting of metal components for accurate assembly.
    • Prepared welding equipment to perform advanced welding work.

Skills

    • Dispatch Software Familiarity
    • Dispatch Collaboration
      • Emergency Medical Dispatch
      • Flight Dispatch

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Dispatch

Silver Logistics LLC
11.2021 - 08.2024

Hatcher

Liberty Oilfield Services
08.2014 - 10.2021

Welder Helper

Strike LLC
05.2012 - 07.2014

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Cristina Aldaz