Cristina Alejandre
Hesperia,CA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
12
12
years of professional experience
Work History
Medical Assistant/Referral Specialist II
Carelon Health Plan
11.2011 - Current
- Front/Back Office/ Virtual Back Office/ Remote/Hybird
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Oriented and trained new staff on proper procedures and policies.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed EKGs and other tests based on patient presentation in office.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Verified patient insurance coverage and collected required co-payments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Scheduled appointments with specialists on behalf of clients.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
Education
Medical Assistant Program -
Career Colleges of America - South Gate
Topanga, CA07.2003
High School Diploma -
James A. Garfield Senior High School
Los Angeles, CA05.2003
Skills
- CASHIER
- ACCOUNTANT
- CUSTOMER SERVICE MANAGER
- MEDICAL ASSISTANT
- Fluent in [Spanish]
- Patient Management
- Medical Records Management
- Medical terminology knowledge
- EMR / EHR
- Diagnostic Testing
- Patient Care Coordination
- Office Support
- Patient Chart Tracking
- Appointment Scheduling
- Treatment Room Preparation
- Care Management
Job Objective
- Medical Assistant, 19 years
- Customer Service Manager, 2 years
- Cashier, 7 years
- Accountant, 2 years 4 months
Personal Information
Willing To Relocate: No
License Class
C (passenger car)
References
Available on request
Timeline
Medical Assistant/Referral Specialist II
Carelon Health Plan
11.2011 - Current
Medical Assistant Program -
Career Colleges of America - South Gate
High School Diploma -
James A. Garfield Senior High School
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