Cristina Amaro
Laredo,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Administrative Assistant III
Concentrix
06.2009 - Current
- Call center administrative assistant with over 600 employees
- Direct assistant to Site Director, supporting all aspects of production and office management
- Managed travel and expense reports for supervisors, trainers, managers, directors, and sr. directors
- Managed office supplies, printing, maintenance, or other services through appropriate channels
- Create/maintain records for site expenses and budgeting reports while ensuring purchasing card reconciliation takes place
- Compile report data and consolidate reporting for delivery to project managers
- Successfully planned and coordinated company events and team work activities
- Prepared purchase requisitions and requests for payments
- Monitor, coordinate, and assist with client visits and meetings
- Served as primary point of contact for facilitating operational and administrative inquiries
- Established professional and collaborative working relationships with company associates and external parties
- Used Microsoft Office to create and revise documents and presentations
- Provided cross-coverage support for other administrative personnel
Team Leader
Convergys
09.2005 - 05.2009
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs') and financial expectations
- Provide subject matter expertise in handling escalated customer calls as needed
Education
High School Diploma -
United South High School
Laredo, TX05.2003
Some College (No Degree) - Business Administration
Texas A&M International University
Laredo, TXSkills
- Calendar Management
- Spreadsheets
- Office Management
- Account Reconciliation
- PC Proficiency
- Staff Motivation
- Travel Planning
Timeline
Administrative Assistant III
Concentrix
06.2009 - Current
Team Leader
Convergys
09.2005 - 05.2009
High School Diploma -
United South High School
Some College (No Degree) - Business Administration
Texas A&M International University
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