Cristina Amaro

• Answer emails and phone calls of vendors, distributor and sales asking for assistance with parts price, availability and or Estimated time of arrival.
• Provide status and updates of orders.
• Monitor and track all domestic and international shipments to assure on-time delivery (OTD) of all products.
  • Generate shipping documents including BOL, SED, Commercial & Proforma invoices.
  • Ensure proper resolution of shipping damages, including product replacement, incident handling, and escalation.
  • Generate return merchandise authorization (RMA), coordinate carrier pickups and credit processing.
  • Initiate damage claim process and follow through all the way to insurance payment and scrapping.
  • Monitor shipping methods, customer’s routing, to make sure the correct procedures are followed.
  • Review and validate import – export invoices

• Prepare parts estimates and fulfill parts orders via factory drop ship purchases or inside stock inventory.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Oversee company’s stock inventory and work together with team to keep stock inventory available and accurate.
• Company liaison for warranty situations, working with both customer and manufacturer.
• Assist Office Administrator and company with bookkeeping, data entry and customer service. Provide administrative/clerical support to other departments such as Sales and Estimating.
• Established QuickBooks accounting system to reflect accurate financial records.
• Maintained and processed invoices, deposits, and money logs.

• General office administration including scheduling, filing and faxing
• Answered multiple phone lines
• Provided excellent customer service
• Utilized Microsoft Office Suite
• Prepared and distributed Daily Meter Water & Gas reading reports weekly to Management
• Created and provided Purchase Orders Technician for supplies and Material needed for assigned jobs daily
• Contacted vendors with questions of missing invoices to help AP
• Billed and Coded Invoices for Accounts Payable department to process
• Scheduled and approved over 300 Work Orders to 18 Technicians daily
• Sent Emails with work instructions to be done for next day to all Techs
• Answered emergency line for New York Housing Authority Maintenance for No hot water/heat
• Worked daily in contact with 18 techs to make sure daily assign tasks and all paperwork was uploaded and completed accordingly.

Monitoring job board sites for new applicants/candidates

• Scheduling company candidate interviews
• Screening applicants
• Process new hire paperwork
• Working closely with various managers to determine staffing needs
• Distributing uniforms
• Placing supply order for all terminals
• Assisting with various Human Resources administrative tasks as needed
• Running background checks
• Responsible for running quarterly random drug and alcohol DOT drug tests
• Keeping up with daily absence report and entering information into ADP.
• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.

• Confer with customers by telephone for premium eye wear company, to provide information about company products
• Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased
• Enter information on in system to be processed and filled by warehouse
• Entered and canceled orders and obtained details of complaints
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
• Provided information about their account credit limit and transferred calls to credit department if needed
• Handled any account maintenance like: Change of address, phone number, or company name.
• Handled customer inquiries and suggestions courteously and professionally.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information.