Cristina Andersen
Greenwich
Summary
Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Highly motivated to learn, grow and excel .
Graduate with merit obtained by the scholarship granted by the Institution based on the score in the presentation of a federal Knowledge test
Almost perfect grade in the thesis presentation that analyzes poverty of women in rural areas in Colombia using one of the largest databases in the country
Overview
10
10
years of professional experience
Work History
Onboarding Team Leader
Interactive Brokers
04.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Assisted in recruitment to build team of top performers.
- Generated reports detailing findings and recommendations.
Client Onboarding Representative
Interactive Brokers
05.2022 - 04.2024
- Improved office efficiency by effectively managing internal communications and correspondence.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Responded to customer requests for products, services and company information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Trained new personnel regarding company operations, policies and services.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Effective liaison between customers and internal departments.
- Deep Understanding of the Confluence application as a source of information for backup processes, troubleshoot issues, and workflow management.
- Collaborated with developers creating reports of Clients issues and monitoring their progress via JIRA
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Service Agent
Direction Of National Taxes And Customs Colombia
08.2018 - 08.2019
- Monitor, Analyze and Report tax collection figures
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Administrative and financial assistant
Industrial And Commercial Company Of Tourist Servi
04.2015 - 12.2015
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Support in Administrative and Financial Area on issues related to contracts and collection at box office of "La Mina EIC ”
- Support customer service, welcome protocol and others
functions related to operation of complex
tourist. - Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Bachelor of Science - Economics
Colombian School of Engineering Julio Garavito
Bogota, Colombia04.2017
Skills
- Customer Inquiries
- Analytical and Critical Thinking
- Excellent Communication
- Microsoft Office
- Customer Service and Assistance
- Multitasking Abilities
- Project Requirements
- Data Entry
- Planning and Coordination
- JIRA
- Confluence
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Onboarding Team Leader
Interactive Brokers
04.2024 - Current
Client Onboarding Representative
Interactive Brokers
05.2022 - 04.2024
Service Agent
Direction Of National Taxes And Customs Colombia
08.2018 - 08.2019
Administrative and financial assistant
Industrial And Commercial Company Of Tourist Servi
04.2015 - 12.2015
Bachelor of Science - Economics
Colombian School of Engineering Julio Garavito
Similar Profiles
Ayashkant PradhanAyashkant Pradhan
Site Reliability Engineer at Interactive BrokersSite Reliability Engineer at Interactive Brokers
Cristopher MooreCristopher Moore
Institutional Financial Services at Interactive BrokersInstitutional Financial Services at Interactive Brokers
Marco GroßeMarco Große
Funds & Banking Representative at Interactive BrokersFunds & Banking Representative at Interactive Brokers