Summary
Overview
Work History
Education
Skills
Additional Information
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Generic

Cristina Avalos

Summary

Customer-focused leader with successful track record of improving customer satisfaction. Creative problem solver. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

E-Commerce Specialist

Chinese Laundry
12.2020 - Current
  • Analyzed customer feedback to identify areas of improvement in online shopping experience.
  • Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
  • Uploaded digital media to online storefront.
  • Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
  • Ensured smooth integration between e-commerce systems and third-party applications such as payment gateways and shipping providers.
  • Maintained working knowledge of company products, services and promotions.
  • Identified and resolved technical issues affecting website performance, ensuring seamless user experience for customers browsing and making purchases.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.
  • Worked effectively in fast-paced environments.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Skilled at working independently and collaboratively in a team environment.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Passionate about learning and committed to continual improvement.
  • Cultivated interpersonal skills by building positive relationships with others.

Customer Service Supervisor

Sunyeah Group
12.2017 - 11.2019
  • My responsibility was to ensure we had great customer service, maintain a good work flow, and supervise the rest of the office
  • I was the head of the order entry department where I learned to do a bit of shower sizing
  • We had to be organized and make sure all paperwork is accurate based on the order
  • Part of my job was to issue remakes and confirm where the error was to ensure it would not happen again
  • I handled walk in customers as well as over the phone and emails from customers
  • I had to have direct contact with sales reps to help with pricing or issues
  • I worked hand in hand with the production team as well as the shipping department
  • I did weekly error reports for the owner's assistant
  • We had monthly meetings to talk about the good and bad things and the changes we needed to do to make things run smoothly
  • I would inspect glass when it come back due to a customer rejection and would need verify if the reason was legitimate.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Identified customer service trends to provide recommendations for process and procedural improvements.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Interceded between employees during arguments and diffused tense situations.
  • Fostered strong relationships with key accounts by providing personalized care and attention in managing their concerns.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Spearheaded process improvements within the department that led to reduced response times for incoming inquiries.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
  • Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Skilled at working independently and collaboratively in a team environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Developed strong communication and organizational skills through working on group projects.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Developed and maintained courteous and effective working relationships.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Self-motivated, with a strong sense of personal responsibility.

Customer service/ Shipping supervisor

Liberty Glass Fabricators
09.2010 - 10.2017
  • My responsibility's where to ensure both departments where running smoothly
  • I would oversee the driver/office communications
  • I was in charge of two employees in the office and I would verify the work was efficiently and correctly done
  • I was in charge of maintaining great customer service and keeping our customers happy
  • I was in charge of representative and office communications to ensure everything was properly done
  • I was responsible to oversee all of the customers returns are properly inspected them
  • I would verify all paperwork was done correctly and accurately
  • My main duty was to diffuse angry customers as calmly as possible and help them understand our policy
  • My job was very active and I was always able to multi task and accomplish my duties without problem
  • I did a lot of research regarding credits and returns
  • I created certain forms to ensure we are all on the same page while working to make all transactions more smoothly.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Streamlined order processing for faster turnaround times, improving customer satisfaction.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Managed shipping and receiving activities for company with 100 plus orders processed daily.
  • Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
  • Developed standard operating procedures for team to follow and maintained records of activities.
  • Worked closely with customer service representatives to address client inquiries or concerns regarding their orders promptly.
  • Supervised shipping team of 4 employees.
  • Monitored progress of tasks to provide feedback for improvement.
  • Handled day-to-day shipping.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed and maintained courteous and effective working relationships.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Identified issues, analyzed information and provided solutions to problems.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Paid attention to detail while completing assignments.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Provided professional services and support in a dynamic work environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Strengthened communication skills through regular interactions with others.

Appointment setter

ARS Rescue Rooter
02.2010 - 08.2010
  • My responsibility's where to inform home owners of the benefits of a water flush service for their water heaters
  • Our goal was to set as Many appointments for this service or any plumbing service a customer may require and provide great customer service at the same time
  • Cold calling was one of the main jobs we had in our department as well as receiving calls back from voicemails left
  • Our main goal was to book an appointment with our plumbers.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Assisted in training new Appointment Setters on best practices for effective communication and time management strategies.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Answered phone calls and answered questions from potential customers.
  • Resolved customer problems and complaints.
  • Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Acted as first point of contact and set appointments for prospective clients.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Adapted quickly to changes in company offerings or processes, ensuring seamless communication of updated information to prospective clients during outreach efforts.
  • Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
  • Worked effectively in fast-paced environments.
  • Applied effective time management techniques to meet tight deadlines.
  • Passionate about learning and committed to continual improvement.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Developed and maintained courteous and effective working relationships.
  • Generated department orders and accompanying documentation.
  • Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
  • Provided valuable feedback on marketing materials used during appointment setting efforts, leading to improved messaging clarity and resonance with target audience groups.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Increased appointment setting success by developing targeted call lists based on potential client needs.
  • Utilized CRM system to track and manage leads, keeping appointments organized.
  • Enhanced customer relationships through timely and professional follow-ups with prospective clients.
  • Set appointments with salespeople and potential customers.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Displayed excellent problem-solving skills in addressing scheduling conflicts or other logistical challenges that arose during the appointment setting process.
  • Communicated with management to provide feedback on value and productiveness of appointment setting process.
  • Entered daily data in computer systems and documented office activities.
  • Addressed client inquiries and updated database information.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Resolved problems, improved operations and provided exceptional service.
  • Paid attention to detail while completing assignments.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Excellent communication skills, both verbal and written.
  • Gained strong leadership skills by managing projects from start to finish.

Office Assistant

Acs car insurance
12.2009 - 02.2010
  • My job here was to sell car insurance policy's, take payments, contact the insurance agency's and get approval for new customers with the best prices possible
  • Take pictures of the insured vehicles and send them to the correct department for filing.
  • Delivered clerical support by handling range of routine and special requirements.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Input data into spreadsheets and databases.
  • Edited and proofread documents for accuracy and completeness.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Expedited document processing with accurate data entry and timely filing.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Passionate about learning and committed to continual improvement.
  • Identified issues, analyzed information and provided solutions to problems.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Organized and detail-oriented with a strong work ethic.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked effectively in fast-paced environments.

Owner Assistant

Imperio trucking
10.2007 - 12.2009
  • My responsibilities with this employer where to make routes for the drivers to deliver customers furniture, Contact customers and give them the delivery dates and times
  • Organize paperwork, file, give the drivers directions to their destinations if needed.
  • Reported issues to higher management with great detail.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Identified issues, analyzed information and provided solutions to problems.
  • Strengthened communication skills through regular interactions with others.
  • Excellent communication skills, both verbal and written.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Developed and maintained filing systems to facilitate easy access to information.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Resolved problems, improved operations and provided exceptional service.
  • Applied effective time management techniques to meet tight deadlines.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Passionate about learning and committed to continual improvement.

Realtor Assistant/receptionist

Exit Spectrum Realty
04.2007 - 10.2007
  • My responsibility's where to Answer phones, Clean the office, Fax paper work, Copy paper work, file, Recruit agents, compare market values for our current customers
  • Provide leads for the realtors and prepare the office for company meetings.
  • Increased customer service success rates by quickly resolving issues.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased client satisfaction by promptly addressing inquiries and providing exceptional customer service.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Trained and supervised employees on office policies and procedures.
  • Prepared and maintained accurate property listings, sales contracts and closing documents.
  • Proofread and edited documents for accuracy and grammar.
  • Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Maintained efficient office operations by handling errands and administrative functions.
  • Generated new leads for potential clients using social media platforms and networking events, expanding business opportunities for real estate agents.
  • Assisted realtors in closing deals swiftly by efficiently preparing all necessary documentation.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Completed daily logs for management review.
  • Skilled at working independently and collaboratively in a team environment.
  • Learned and adapted quickly to new technology and software applications.
  • Provided professional services and support in a dynamic work environment.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Gained strong leadership skills by managing projects from start to finish.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked effectively in fast-paced environments.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Strengthened communication skills through regular interactions with others.
  • Excellent communication skills, both verbal and written.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Resolved customer problems and complaints.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Scheduled office meetings and client appointments for staff teams.
  • Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed time efficiently in order to complete all tasks within deadlines.

Telemarketer

Independent Home Loans
06.2005 - 11.2006
  • With this company I had to be a receptionist at times, a translator, a loan officer assistant
  • Our main goal was to do cold calling and be able to transfer hot leads to our loan officers
  • We where to get customers confidential information for our loan officers to run the customers credit and see the qualifications for either a purchase or refinance
  • I was one of the most knowledgeable employee and I would train new employees that where recruited.
  • Implemented upselling techniques to increase revenue and move product.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Overcame objections using friendly, persuasive strategies.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.
  • Increased customer satisfaction by addressing inquiries and resolving issues promptly.
  • Participated in ongoing training sessions to stay updated on industry trends and product changes, enhancing overall performance.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Set up appointments with interested customers according to schedule availability.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Improved overall call quality by adhering to company guidelines and best practices consistently.
  • Utilized effective time management strategies to prioritize tasks for optimal productivity.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Utilized sales techniques to build customer interest and close sales.
  • Worked effectively in fast-paced environments.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Learned and adapted quickly to new technology and software applications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Young Men's department leader

Robinsons May Co
02.2004 - 05.2005
  • My job duties here where to be a sales associate, customer service representative, stocker, cashier, inventory control, display setter and clean my area of work
  • I was in charge of setting up displays of new merchandise and help out in loss control.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Established clear communication channels within the department, resulting in better information flow and decision-making processes.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Cultivated a positive work environment that promoted high morale among employees leading to higher job satisfaction and retention.
  • Increased department efficiency by streamlining processes and implementing new management strategies.
  • Led a team of professionals to achieve departmental goals, improving overall performance and collaboration.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed strong communication and organizational skills through working on group projects.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Strengthened communication skills through regular interactions with others.

Top seller assistants

Neiman Marcus
04.2002 - 11.2002
  • My job here was to be the top seller assistant and ensure great customer service
  • I Would be Cashier, Seller, fashion show helper, Customer service, customer calling, account opener, dressing room inspector and assist the top seller with her customers and special events.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
  • Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
  • Stayed current on company offerings and industry trends.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Responded to customers' complaints regarding service and product quality to solve issues.
  • Kept detailed records of daily activities through online customer database.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Achieved or exceeded company-defined sales quotas.
  • Contributed to team objectives in fast-paced environment.
  • Registered customer information on database to enable tracking history and maintain accurate records.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Paid attention to detail while completing assignments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Excellent communication skills, both verbal and written.
  • Applied effective time management techniques to meet tight deadlines.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Clerk

Fidelity National Title Group
09.2001 - 03.2002
  • My responsibility here was to write checks for the county, call the county's to verify information, Filing, correct files and make duplicate files
  • Also at times help out loan officers with paper work and the customers contracts.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Processed documents and materials to disseminate information to appropriate parties.
  • Coordinated and scheduled meetings and appointments.
  • Edited documents to keep company materials free of grammar errors.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Edited and proofread documents for accuracy and completeness.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Utilized office management software to record and track customer information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Created and maintained detailed records of all office activities.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Input data into spreadsheets and databases.
  • Worked well in a team setting, providing support and guidance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Proven ability to develop and implement creative solutions to complex problems.

Education

Mesa Education Center
Costa Mesa
05.2001

Skills

  • Fluent in writing, reading and speaking Spanish
  • Fast learner
  • Computer literate
  • Team Leader
  • Supervisor
  • Researcher
  • Able to follow direction
  • Willing to give my 110%
  • An example to others
  • Great with customers
  • Data Entry
  • Excel
  • Employee Relations
  • Filing
  • Fax
  • Quality Assurance
  • Management
  • Office Management
  • Research
  • Sales
  • Typing
  • Training
  • Word Processing
  • Shipping
  • Customer Support
  • Fraud prevention
  • Order Fulfillment
  • Verbal Communication
  • Basic Math
  • Dependable and Responsible
  • Supervision and leadership
  • Active Listening
  • Friendly, Positive Attitude
  • Calm Under Pressure
  • Microsoft Office
  • Customer Service
  • Call Documentation
  • Calm and Professional Under Pressure
  • Computer Skills
  • Inbound Call Management
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Quality Control
  • Customer Relations
  • Call Center Operations
  • Empathy Display
  • Call center experience
  • Understanding Customer Needs
  • Order documentation

Additional Information

I am hard working wife and mother of two. I don't need supervision to get my work done. I am a super fast learner and real easy to get along with. I am a team leader and willing to go the extra mile for the company I work for. My main Goal is to be able to work for a company where I can grow with and be able to provide my family a better life.

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

Spanish
Full Professional

Timeline

E-Commerce Specialist

Chinese Laundry
12.2020 - Current

Customer Service Supervisor

Sunyeah Group
12.2017 - 11.2019

Customer service/ Shipping supervisor

Liberty Glass Fabricators
09.2010 - 10.2017

Appointment setter

ARS Rescue Rooter
02.2010 - 08.2010

Office Assistant

Acs car insurance
12.2009 - 02.2010

Owner Assistant

Imperio trucking
10.2007 - 12.2009

Realtor Assistant/receptionist

Exit Spectrum Realty
04.2007 - 10.2007

Telemarketer

Independent Home Loans
06.2005 - 11.2006

Young Men's department leader

Robinsons May Co
02.2004 - 05.2005

Top seller assistants

Neiman Marcus
04.2002 - 11.2002

Clerk

Fidelity National Title Group
09.2001 - 03.2002

Mesa Education Center

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Cristina Avalos