Cristina Balza Maza

Enthusiastic and dedicated professional seeking a daycare position to utilize customer service skills, sales experience, and passion for working with children.

Committed to creating a nurturing and safe environment that promotes the development and well-being of children.

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition.

Successful at improving sales procedures to streamline and strengthen processes.

Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines.

Highly effective mentor driven to assess individual and group performance to implement improvements and set goals.

Determined individual with background in establishing and nurturing lucrative partnerships.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments.

Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.

Self-motivated work ethic to perform effectively in independent or team environments.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Created a company-wide, comprehensive training program for all sales team members.