Cristina Banegas
Hagerstown,MD
Summary
CUSTOMER SERVICE SUPPORT Pragmatic and personable leader with extensive experience in inventory and supply chain management. Top-performing customer service specialist with a verifiable track record of success in handling escalated customer support issues and effectively analyzing customers’ information and needs, providing them with correlating problem-solving assistance and support. Demonstrated achievements in creating and implementing core inventory systems ensuring inventory counts are completed. Perceptive and resourceful, strongly adept in quickly adapting to changing work conditions, working well under pressure, and connecting with customers. Customer Relationship Management (CRM) | LinkedIn Sales Navigator | Social Selling | Leadership Quality Assurance | Process Improvement | Performance Management | Team Building | Sales Strategies
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Consultant
Fedex Office
Germantown, MD
06.2022 - Current
- Verified accuracy of incoming and outgoing shipments against purchase orders, invoices, bills of lading and other records.
- Organized warehouse inventory by item, type, size or product code.
- Assembled shipping containers with packing materials and products according to customer specifications.
- Unloaded trucks using pallet jacks, dollies and hand carts.
- Maintained and operated printing machinery to produce high quality printed materials.
- Adjusted job parameters for optimal print quality based on customer requirements.
- Received orders from customers and calculated job costs and estimated completion times.
- Assisted in the design and layout of print materials such as brochures, leaflets, flyers, booklets and posters.
- Provided technical support and advice to customers on printing requirements.
- Performed troubleshooting activities to identify and resolve any issues with printers or other equipment.
- Monitored job progress from pre-press through delivery stages to ensure quality standards were met.
SMB Expert Specialist
Microsoft
Bethesda, MD
03.2020 - 10.2021
- Developed relationships with customers and presented promotions that increased accounts, shelf space and sales, like cloud and devices.
- Recommended accessories and delivered details regarding the latest promotions to enhance sales.
- Collaborated with customers after sales to identify and resolve service needs or technical product issues.
- Assisted customers during the selection process and helped them choose perfect products to meet individual needs.
- Negotiated and closed deals with minimal oversight.
- Educated customers about product features and technical details to highlight benefits and correct misunderstandings.
- Built strong, professional relationships through the identification of client expectations which, increased overall sales and opportunities.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Forecasted sales for different accounts and managed inventory to ensure sufficient products at each site.
- Answered customers' questions and addressed problems and complaints.
- Generated sales by prospecting leads, cold calling, and negotiating.
- Introduced customers to new offerings and updated accounts.
- Prepared and processed contracts and order forms for new and existing accounts.
- Resolved customer complaints and concerns by applying effective communication, conflict resolution, and negotiation skills.
- Updated and processed programming changes, equipment upgrades, and customer and billing information.
- Monitored service orders to completion and closed service tickets.
- Communicated with customers to identify issues, walkthrough solutions, and initiate corrective actions to restore service and functionality.
Inventory Control Expert
Microsoft
Bethesda, MD
05.2018 - 02.2020
- Counted devices and accessories every morning, received daily shipments, maintained the back of the house, and implemented organization management.
- Helped on sales floor and supported the business team with devices for any big sales.
- Received, checked in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Organized and processed damaged goods according to vendor and manufacturer procedures.
- Managed weekly inventory and supply tracking, noting items requiring reorder.
- Provided top quality control while eliminating downtime to maximize revenue.
- Verified prices and computed totals to complete accurate invoices.
- Reviewed accuracy of vendor credits by analyzing receipt of returned materials.
Customer Service Specialist/ Inventory Support
Verizon
Bethesda, MD
11.2007 - 05.2017
- Developed relationships with customers and generate returns authorization requests for the subsequent returns of parts for credits including monthly monitoring for completion for all Warranty/Non-Warranty Repair claims.
- Demonstrated ability to record details of client contacts and service history.
- Able to handle returns and complaints effectively.
- Energetic Inventory Control Specialist with demonstrated expertise in creating and implementing core inventory systems and ensuring that inventory counts are completed.
- Popular for being an active part of the team and possessing a friendly and cooperative nature.
- A personable and responsible individual with over 10 years of inventory and supply chain management.
- Improve company training by implementing live hands-on problem solving of customer orders issue.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Educated customers on special pricing opportunities and company offerings.
Education
Some College (No Degree) -
Montgomery College
Rockville, MDHigh School Diploma -
Institute American Honduran of Culture
Honduras 11.1992
Skills
- Microsoft Office
- Microsoft 365
- Organization
- Friendly, positive attitude
- Self Audit
- Operation Skills
- Tech Support
Accomplishments
- Cold Calling Mastery.
- Learning Cloud Computing: Networking.
- Writing Formal Business Letters and Emails.
- Managing Virtual Teams.
- Influencing Others.8.
Languages
Spanish
Native/ Bilingual
English
Professional
Affiliations
- Member, Alumni Association
Certification
· Cold Calling Mastery.
· Learning Cloud Computing: Networking.
· Writing Formal Business Letters and Emails.
· Managing Virtual Teams.
· Influencing Others.8
Timeline
Store Consultant
Fedex Office
06.2022 - Current
SMB Expert Specialist
Microsoft
03.2020 - 10.2021
Inventory Control Expert
Microsoft
05.2018 - 02.2020
Customer Service Specialist/ Inventory Support
Verizon
11.2007 - 05.2017
Some College (No Degree) -
Montgomery College
High School Diploma -
Institute American Honduran of Culture
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