Cristina Baumann

• Ensured the accuracy of payroll data by collecting, reviewing, and entering timesheets into the system before processing.
• Maintained employee records in compliance with applicable laws and regulations.
• Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
• Assisted in employee recruitment, hiring, and new employee training and orientation.
• Reconciled accounts payable ledger to ensure all payments were accounted for and properly posted.
• Managed the entire cycle of Accounts Payable process from invoice entry through payment posting.
• Monitored loans and accounts payable to confirm payments are current.
• Researched, resolved and responded to inquiries from vendors regarding payments.
• Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
• Recorded debit, credit and account transactions in computer spreadsheets and databases.
• Coded invoices to maintain organized and accurate records.

• Conducted recruitment process for new hires, including job postings, interviews and background checks.
• Handled confidential company information in accordance with established protocols.
• Directed accounts payable and receivable, ensuring timely processing and accurate record-keeping.
• Organized and facilitated team-building activities, including monthly staff meetings.
• Recruited applicants for vacancies to fill open positions with qualified staff.
• Managed performance reviews, disciplinary actions and salary negotiations.
• Developed employee orientation and training programs for new hires.
• Liaised between management and employees by relaying work information, adjustments and grievances.
• Facility Billing Liaison for Medicaid residents.
• Assist Medicaid residents to reopen or apply for their Medicaid benefits.
• Management of residents' trust accounts, disbursements, and reconciling on a weekly basis.
• Conducting AR reviews weekly for the payers you are responsible for maintaining with the administrator.

• Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
• Provided accurate information about products or services to customers.
• Updated databases with new and modified customer data.
• Developed strong relationships with existing customers through proactive outreach via telephone conversations and emails.
• Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
• Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

• Provided residents and patients with ADLs.
• Assisted with range of motion exercises and other rehabilitative activities per physician orders.
• Provides care in a manner that protects and promotes residents' rights, dignity, determination, privacy, and invites active participation from the residents.
• Other duties as necessary and assigned in accordance with their duties.

Note: I've been a CNA and have held an active license since 2006, working in various healthcare settings and environments, including hospitals.