Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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CRISTINA BERARI

Summary

Dynamic leader with a proven track record at Corte Uccelanda Spa, excelling in strategic planning and relationship building. Spearheaded innovative product launches, enhancing market share and client satisfaction. Expert in operations management, driving financial stability while cultivating high-performing teams through effective communication and mentorship.

Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.

Overview

10
10
years of professional experience

Work History

Director Spa and Retail Boutique

Corte Uccelanda Spa
12.2008 - 02.2010
  • Fostered culture of innovation, encouraging development of cutting-edge solutions.
  • Enhanced stakeholder satisfaction with timely and transparent communication strategies.
  • Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
  • Drove significant market share growth with launch of innovative product lines.
  • Coordinate primary contact for group event, offering spa treatment and fitness program
  • Organize revenue in the open spa areas and continue with the dinner parties in the near property areas
  • Organize activities and visits in touristic places near the resort exploring Lago di Garda by sailing boats, adventure in Garland Park or Caneva Waterline.
  • Maintaining customer service satisfaction and spa /fitness operations at high level always with an accent eye of details.
  • Ensure all employees are following all services standards, rules and regulations, ensure safety, sanitations , disinfection are implemented daily.
  • Ensure all leaders spa related, fitness instructors are providing optimal performance and professionalism
  • Directly responsible for spa financial and budget operations, profit and loss statement.
  • Ensure staff training for the best results and growth of the Resort Team.
  • Ensure daily treatment rooms checklists, and also all leaders providing optimal performance for spa equipment
  • Hiring process, payroll budget control.
  • Collaboration with spa consultants regarding spa and fitness products and costs.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Director Wellness Spa Luxury Hotel

Hotel Terme Di Sirmione Spa
12.2006 - 11.2008
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Direct contact with manager spa staff and resort marketing team with weekly meetings and monthly reviews.
  • Oversee Spa, Fitness areas, maintain standards for all operations
  • Support, train, educate spa leadership to provide a pleasant guest experience and wellness treatments
  • Interacted well with customers to build connections and nurture relationships.
  • Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
  • Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
  • Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
  • Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
  • Reinforced company's competitive position by securing intellectual property rights and fostering innovation.
  • Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
  • Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
  • Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
  • Collaborate directly with spa consultant and corporate marketing team to develop strategies for promotional activities, wellness , fitness classes , memberships
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Control financial reporting process -profit and loss statement, budget
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Organize venue and cocktails parties for groups and intimate families members, make unique moments and promote the name of the resort.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Secured key partnerships that contributed to the company''s overall growth strategy and market reach.

Director Hotel Spa

Grand Hotel Victoria Concept Spa Lago Di Como
12.2004 - 11.2006
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Ensure all leaders are providing optimal performance following all service standards, rules and regulations, maintaining professionalism
  • Ensure daily treatment room checklist are maintained by department managers, cleanliness, sanitations and disinfection standards
  • Maintain inventory levels on all spa products, check on spa, fitness equipment
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Develop and implementing marketing strategies in promotional activities fitness- yoga classes, and spa-treatments membership, etc.
  • Ensure daily/nightly shifts protocols are followed properly and maintained.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

Director Manager Luxury Hotel Spa

Grand Tremezzo Hotel Spa Como Lake
03.2002 - 10.2004
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Oversee the supervision, management of wellness spa and fitness areas, provide with the highly-trained aesthetician and technicians for the best conditioning treatment and services

Director of Operations

The Gritty Palace, Venice
01.2000 - 03.2002
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Organize unique meetings and wedding venues, private celebrations, cocktails or intimate parties
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
  • Implemented quality control measures to maintain high standards of service delivery.
  • Managed inventory control systems, optimizing stock levels and reducing waste.

Education

BBA - Bachelor Degree Bossiness, Marketing Operations

Bachelor Degree in Hospitality Luxury Hotel Spa
Brescia, Italy
06-1994

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • Operations management
  • Project management
  • Team management
  • Creativity and innovation
  • People management
  • Strategies and goals
  • Organizational development
  • Staff management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Microsoft office- word, excell, outlook, power point,
  • Spa software
  • Languages - english, italian, russian, swinish, romanian
  • Certified Laser skin tightening natural treatment - spa and wellness
  • Certified Art &Design
  • Certified Marketing ,sales, Customer service

Languages

English
Native or Bilingual
Italian
Native or Bilingual
Spanish
Native or Bilingual
Russian
Native or Bilingual
Romanian
Native or Bilingual

Timeline

Director Spa and Retail Boutique

Corte Uccelanda Spa
12.2008 - 02.2010

Director Wellness Spa Luxury Hotel

Hotel Terme Di Sirmione Spa
12.2006 - 11.2008

Director Hotel Spa

Grand Hotel Victoria Concept Spa Lago Di Como
12.2004 - 11.2006

Director Manager Luxury Hotel Spa

Grand Tremezzo Hotel Spa Como Lake
03.2002 - 10.2004

Director of Operations

The Gritty Palace, Venice
01.2000 - 03.2002

BBA - Bachelor Degree Bossiness, Marketing Operations

Bachelor Degree in Hospitality Luxury Hotel Spa

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CRISTINA BERARI