Summary
Overview
Work History
Education
Skills
Timeline
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Cristina Bonjoc

Mechanicsville,VA

Summary

Accomplished Universal Banker II and Teller Supervisor at TRUIST, adept in branch operations and cash handling, enhanced customer satisfaction through personalized banking solutions and exceptional service. Mentored staff, improving skills and compliance, while efficiently managing transactions and increasing loyalty. Demonstrates a unique blend of leadership and customer service excellence.

Overview

10
10
years of professional experience

Work History

Universal Banker II

TRUIST
05.2022 - Current
  • Delivered exceptional customer service by consistently going above and beyond to address concerns or resolve issues.
  • Increased customer satisfaction by providing personalized banking solutions tailored to individual needs.
  • Processed wide variety of retail banking transactions for personal and commercial clients.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Processed applications for credit cards for personal clients.
  • Processed new consumer account opening
  • Balanced branch cash vaults daily (as back-up vault custodian) maintaining accuracy and security of large sums of currency.
  • Balanced cash drawer daily.


Teller Supervisor/Branch Coordinator

TRUIST
07.2014 - 05.2022
  • Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
  • Conducted regular performance evaluations for teller staff, identifying areas for improvement.
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.
  • Trained new hires on customer service policies and procedures and mentored new tellers to enhance their skills.
  • Examined tellers' reports of daily transactions for accuracy. Researched and resolved teller corrections, to ensure prompt and efficient resolution on issues and concerns.
  • Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
  • Assisted customers with banking needs and inquiries.
  • Oversaw daily branch operations, ensuring compliance with all banking regulations and policies.
  • Monitored cash levels and managed orders for currency and coins to ensure branch could meet daily customer demands.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Increased customer satisfaction with prompt resolution of issues and concerns.
  • Ensured compliance with company policies, procedures, and regulatory requirements at all times.
  • Mentored new tellers to enhance their skills and knowledge.

Education

Bachelor of Science - Accounting

University of San Carlos
Cebu City, Philippines
03-1983

Skills

  • Branch operations
  • Cash handling proficiency
  • Teller experience, transaction processing
  • New account setup
  • Customer Service-oriented
  • Meeting sales goals

Timeline

Universal Banker II

TRUIST
05.2022 - Current

Teller Supervisor/Branch Coordinator

TRUIST
07.2014 - 05.2022

Bachelor of Science - Accounting

University of San Carlos

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Cristina Bonjoc