Cristina Bowers
Round Lake Beach ,IL
Summary
Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
13
13
years of professional experience
Work History
Digital Care Member Experience Consultant
Alliant Credit Union
09.2018 - 08.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Accounting Specialist
Midsouth Community Fcu
04.2014 - 09.2018
- Daily work the ClientLink and on member's account
- Processing Title applications to release titles in a timely manner with Vintek
- Monitoring Debit Card information on Symitar and ClientWorkStation
- Return checks and Share Draft reports monitored within Tranzact
- SWBC reporting to monitor and adjust the adding and/or refunding of CPI.
- Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
- Assisted auditors during annual audits, providing necessary documentation and addressing inquiries promptly.
- Increased efficiency in accounts payable and receivable management, reducing processing time and minimizing errors.
AT HOME CUSTOMER SERVICES REPRESENTATIVE
Sykes
01.2012 - 04.2014
- Provided accurate and appropriate information in response to customer inquiries
- Addressed customer service inquiries in a timely and accurate fashion
- Maintained up-to-date records at all times
- Addressed and resolved customer product complaints empathetically and professionally
- Managed high call volume with tact and professionalism
- Accurately documented, researched and resolved customer issues
- Dental terminology
- Reviewing dental claims.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Lead teller
midsouth community fcu
04.2014 - 08.2016
- My responsibilities include processing sales referrals and promoted bank services and products
- Processing customer and night deposit transactions
- Processing cash withdrawals
- Trained employees on cash drawer operation
- Adhered to MidSouth security and audit procedures
- Examined checks for identification and endorsement
- Processing treasury, tax, and loan payments
- Maintained confidentiality of bank records and client information
- Delivered prompt, accurate and excellent customer service
- Balanced daily cash deposits and bank vault inventory.
Education
Accounting -
University of West Georgia
08.2002
College Prep -
Newnan High School
05.2000
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
References
- Melissa Smith, Supervisor, Alliant Credit Union, 847-840-1214, mnoack@alliantcreditunion.com
- Connie Trammell, Strategic Accounts Coor/Ritchie Bros, 678-857-0279, georgiaannette@yahoo.com
- Rich Holke, Manager, Alliant Credit Union, 847-738-0147, rholke@alliantcreditunion.com
Timeline
Digital Care Member Experience Consultant
Alliant Credit Union
09.2018 - 08.2024
Accounting Specialist
Midsouth Community Fcu
04.2014 - 09.2018
Lead teller
midsouth community fcu
04.2014 - 08.2016
AT HOME CUSTOMER SERVICES REPRESENTATIVE
Sykes
01.2012 - 04.2014
Accounting -
University of West Georgia
College Prep -
Newnan High School
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