Cristina Butterworth
Satsuma
Summary
Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
36
36
years of professional experience
Work History
Practice Coordinator
University Urology
02.2020 - Current
- Manage daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Address and remedy all patient or team member issues.
- Provide supervision and management to team of support personnel.
- Supervise team of 14 office personnel.
- Developed close working relationships with front office and back office staff.
- Booststaff morale by offering constructive feedback and specific direction.
- Ordering of all office and medical supplies
- Schedule surgeries, managed pre-certifications and verified insurance coverage.
- Review and approve time for payroll.
- Manage and input all clinical templates.
Billing Supervisor and Assistant Office Manager
Fairhope Urology
08.2012 - 02.2020
- Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding claims
- Oversaw the proper allocation of payments received from various sources, ensuring accurate posting to relevant accounts and facilitating efficient reconciliations at monthend.
- Supervised the front desk staff of 4 employees.
- Handled all bill related questions from patients.
- Input all charges and payment.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw financial operations, processing payments and preparing deposits.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Billing Supervisor
Urology Oncology Specialist/Mobile Urology Group
06.2007 - 08.2012
- Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
- Oversaw financial operations, processing payments and preparing deposits.
- Managed 6 employees
- Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
Data Entry Clerk
Old Shell Orthopaedic/Alabama Orthopaedic Clinic
08.1989 - 06.2007
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Created spreadsheets for more efficient recordkeeping.
- Handled account payments and provided information regarding outstanding balances.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Monitored outstanding invoices and performed collections duties.
Education
High School Diploma -
Vigor High School
Prichard Alabama05-1988
Skills
- Patient scheduling
- Office administration
- Insurance verification
- Medical terminology
- Appointment coordination
- Employee performance
- Staff management
- Schedule management
- Workflow management
- Supplies ordering
- Hiring medical personnel
- Teamwork and collaboration
- Problem-solving abilities
Timeline
Practice Coordinator
University Urology
02.2020 - Current
Billing Supervisor and Assistant Office Manager
Fairhope Urology
08.2012 - 02.2020
Billing Supervisor
Urology Oncology Specialist/Mobile Urology Group
06.2007 - 08.2012
Data Entry Clerk
Old Shell Orthopaedic/Alabama Orthopaedic Clinic
08.1989 - 06.2007
High School Diploma -
Vigor High School
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